BTM Use Cases
Business Text Messaging is the ideal solution for any business that schedules appointments or automates internal and external communications. Here are a few ideas of how it can enhance your business:
Retail
| Education
| Food & Beverage
|
Hospitality
| Manufacturing
| Business Services
|
Sample Message Examples
There are a lot of different ways to use Business Text Messaging. When you sign up for a new account (US), you'll need to provide 5 samples of the messages (or message templates) you intend to send with your campaign, so The Campaign Registry can verify that you're sending what you say you're sending.
To help you formulate these messages, here are a few examples of what you might send:
Purpose | Message |
|---|---|
Appointments | A reminder of your booking at 9:30AM, July 23 2021 at Elements Salon. For COVID protocols, please check our website. Text back to request appointment change or appointment cancellation. As a reminder, Sterling has an appt on Tue 12/17 @ 10:00. Reply YES to confirm or NO to reschedule. |
Billing Reminders | Your account has an overdue balance of $122.87. Give us a call at 555-454-3638 to make a payment or set up a payment plan. |
Coupons | Here’s your coupon for use at any of our Lawn and Garden locations: COUPON. To opt out of these messages, reply STOP. Keep the kids happy this summer with a free game of laser tag. To book your game, reply “SCHEDULE” or give us a call at 555-454-7777. |
Cross-Sell | Thanks for purchasing ITEM! Here’s 20% off our OTHER ITEM, because we think you’d love them too. Discount is only available for a week, so check them out here: URL |
Customer Care | I'm sorry to hear that you're experiencing issues with our website. Could you provide more details so we can track it? Please text us a picture so we can verify the damage and get started on the replacement. |
Events | Hey, it’s Lisa from SPS! Are you coming to the “Ask Me Anything” live training we’re having this evening? Tap the link to reserve your spot! URL |
Hours | We’re open Monday–Saturday from 9:00 AM to 8:00 PM, closed Sunday. |
Location | Here’s the Google Maps link for our location: https://goo.gl/maps/XXX |
Loyalty Program | Today only, reply “LUNCH” to get free delivery coupon for your next order! |
Pick Up Notifications | Your order has been picked up. We'll text you again once the driver Your order #567-983-1 has been placed for pickup at LOCATION. Your order is ready! You can it up order between 10:30AM – 11:00AM. |
Product Notifications | Great news! The product you inquired about is now back in stock at the Centerville location. |
Promotions | We’re having a Buy 3 Get 1 Free tire sale until the end of July. Visit Joe’s Auto Repair today on 21st Street for sizes and prices. |
Shipping | Thanks for your order! All or part of your order shipped on 8-17-2020. Your tracking number is #123456789. Track your order here: URL |
Subscribe | Be the first to know about discounts and offers! Reply “SUBSCRIBE” to subscribe. For more deals, visit STORE.com/coupons. |
Survey | Seaside Medical would like your feedback about your recent visit: URL Text STOP to stop. |
Updates | No more running out of the office at 4pm on Fridays to find a new dress! Sarah’s Closet is now open until 8pm. Find your closest store: sarah.com/stores. |
Event | Hey, it’s Lisa from SPS! Are you coming to the “Ask Me Anything” live training we’re having this evening? Tap the link to reserve your spot! URL |