Email Notifications
The following email notifications may be sent to the Global Admin user to manage the Cymbus for Microsoft Teams integration.
Name,
You have been invited to activate and manage the Microsoft Teams integration for the [AccountName] account as the Global Admin. Please follow the steps below to get started.
Enable the integration
Log in to the Cymbus Voice Portal.
Go to the Microsoft Teams page and click [Authorize] on the right to open the integration portal in another tab.
Once the integration portal loads, click [Sync Now].
In a pop-up window, Microsoft will ask you to grant certain permissions for the integration on behalf of your organization. Check Consent on behalf of your organization, then click [Accept].
When asked to sign in, enter the email address and password for the Microsoft Account for which you are a Global Admin user.
It will take a few minutes for Microsoft Teams data to populate in the Cymbus Voice Portal. If you get an error or the user data doesn’t load within 24 hours, please contact your Cymbus administrator for assistance.
Map user licenses
Next, map voice users to Microsoft Teams licenses. If you need additional licenses, please contact your account administrator.
Go back to the Cymbus Voice Portal.
On the Microsoft Teams page, identify which voice users should use an integration license, then select their Microsoft Teams license from the drop-down menu on the right. For users who do not have a Microsoft Teams license or should not use the integration, select None or leave blank.
Click [Save] at the bottom of the page.
Go back to the integration portal and click [Sync Now — Changes Queued] to sync your changes.
When asked to sign in, select the associated Microsoft Account for which you are a Global Admin user.
Once the sync is complete, the users who are mapped to Microsoft Teams licenses can place and receive calls using their Business Cloud Communication service in the Microsoft Teams app.
Ongoing management
Any Cymbus Admin user on the account can update user license mapping whenever changes are needed. However, as a Global Admin in both Cymbus and Microsoft 365, only you can sync the integration and apply the changes to Microsoft Teams. When a sync is required, an email will be sent to you with instructions.
If you have any questions, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
Name,
User mapping changes made in the Cymbus Voice Portal are currently pending. Follow the steps below to sync the data with Microsoft Teams.
Click [Sync Now – Changes Queued].
When asked, log in to your associated Microsoft 365 account for which you are a Global Admin to authorize the sync.
You have received this email because you are responsible for managing the Microsoft Teams integration for your organization. If you have any questions, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
Name,
The most recent Microsoft Teams integration sync has failed. Please try again.
Click [Sync Now – Changes Queued].
When asked, log in to your associated Microsoft 365 account to authorize the sync.
You have received this email because you are responsible for managing the Microsoft Teams integration for your organization. If you have any questions, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
The number of licenses for the Microsoft Teams integration has changed:
Previous count: XX
Updated count: XX
You can map any new licenses to users in the Cymbus Voice Portal.
You have received this email because you are responsible for managing the Microsoft Teams integration for your organization. If you have any questions, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
Name,
The Microsoft Teams integration has been removed from the [AccountName] account. Users who were linked to Microsoft Teams licenses via the integration can no longer make and receive calls using the dial pad in the Teams app.
A final sync must be performed to remove the configuration files from Teams.
Click [Sync Now – Changes Queued].
When asked, log in to your associated Microsoft 365 account to authorize the sync and complete the removal process.
If you believe the integration was removed in error, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
Name,
The Cymbus Global Admin user for the Microsoft Teams integration on the [AccountName] account has been reassigned to another user, which means you are no longer responsible for managing it.
If you have any questions about this change, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team
Name,
You have been assigned as the Cymbus Global Admin for the [AccountName] account. Because user data cannot be synced between systems automatically, you are responsible for manually syncing the integration between Cymbus and Microsoft Teams any time user mapping changes are made. When a sync is required, an email will be sent to you with instructions.
If you are not a Global Admin in Microsoft 365, please contact your Cymbus administrator for assistance.
Thank you,
The Cymbus Team