Hunt Groups

There's magic in hunt groups, especially for businesses with multiple lines that need call distribution. Instead of going into Lines to set up call forwarding in an over-complicated way, users can set up call distribution rules in a single interface.

A hunt group is a method for distributing incoming phone calls from a single telephone number to a group of several phone lines. Businesses use hunt groups to distribute calls over multiple lines, allowing an idle user in the group to answer the call if another line is busy.

Go to Hunt Groups to manage existing hunt groups. To set up a new one or modify a group's name or phone number, contact your service provider.

Manage a Hunt Group

When editing a hunt group, there are two tabs with different settings:

• Hunt Configuration defines the ring strategy for how calls will be handled once they reach the group. This was defined when the group was created and can be edited here.

• Forward Codes is where you set up star codes that forward the hunt group to another number.