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Voice Features

The following Business Cloud Communications voice features are enabled in Microsoft Teams for all calls to and from the public switched telephone network (PSTN), including calls to and from BCCextensions and phone numbers. Some features use the Teams interface, and others can be accessed via star codes.

  • Auto-Attendant

  • Call Block (All, Anonymous)

  • Call Conferencing

  • Call Forward (Always, Busy, No Answer)

  • Call Hold

  • Call Logs

  • Call Origination and Termination

  • Call Park

  • Call Pickup (Directed, Group)

  • Call Recording (via Teams)

  • Call Rejection

  • Call Screening (Type, Schedule, Number)

  • Call Transfer (Blind, Supervised)

  • Call Waiting

  • Caller ID (Outbound)

  • Caller ID Block

  • Custom Schedules

  • Do Not Disturb

  • Extension Dialing

  • Find Me/Follow Me

  • Music On Hold

  • Sequential Ring

  • Simultaneous Ring

  • Voicemail

Teams Calls

Not all voice calls leverage BCC. Calls to other Teams users are handled by Teams and can use all the app's features, including video calling, screen sharing, instant messaging, chat rooms, and file transfers.

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