User Ring Strategy
Choose how incoming calls will ring to users in the hunt group or queue:
Simultaneous: Rings all devices for users in the group at the same time; the first user to answer gets it. Additional settings are required.
Sequential: Rings one device in the group at a time in a specified order until the call is answered.
Round Robin: Rings the next user in the group based on which user received the last call. This ensures that all users in the group receive an equal number of calls.
Longest Idle: Rings the user who has been idle (not on a call) the longest, to evenly distribute incoming calls among users in the group.
Ring next available line when user is busy: For the Simultaneous ring strategy only, toggle this setting on or off:
Disabled: Incoming calls to the group will not ring to users who are busy.
Enabled: Incoming calls will ring to all users, regardless of their status.
If the user has a single line with Call Waiting enabled, they will hear the Call Waiting tone for the call on the same line as the existing call.
If the user has multiple lines for their number and are busy, the call will ring on an idle line.