Assign Media Files
Music On Hold
Account Settings. Media files set as Music On Hold can be configured on the account in . See Music On Hold for details.
Auto-Attendant Group. Callers that reach an auto-attendant group will hear hold music until the call is answered. A custom Music On Hold file can be assigned to each group for a customized experience.
In each group, click the menu and select a media file from the list. To be sure you’ve got the right file, click
Play on the right. See Group Route for details.
Auto-Attendant Prompts
Media files set as AA Prompt can be used in the Menu, Message, and Directory routes in an auto-attendant. For each prompt, click the menu and select a media file from the list. To be sure you’ve got the right file, click 
on the right.
Live auto-attendants must be duplicated or deactivated before the prompts can be updated. See Edit an Auto-Attendant for details.
