Short Dials
The following information is for Admin users only. See User Access Levels to learn more.
Short dials are an easy way for everyone on the account to access frequently used internal or external phone numbers. They’re like account-wide speed dials or extensions, except short dials can be routed to any phone number that is allowed by the calling plan, even international numbers.
The account supports up to 10,000 short dials to meet the needs of any organization. Use short dials to create extension-like dialing to:
An on-site PBX or an international branch.
Match the last few digits of phone numbers in the directory.
Make it easier to reach top customers, contractors, or partners.
And more.
To use a short dial, pick up the phone and enter the number, no star code necessary.
Go to Business Cloud > Short Dials. Short dials can be added individually, to a range of sequential phone numbers, or by importing a .csv file. See the individual articles to learn more. To edit or delete existing short dials, see Manage Short Dials.
Short Dial vs Short Code
In the telecom industry, a short code is a five or six-digit number that businesses use for one-way SMS and MMS messaging. However, the use of the term isn’t consistent everywhere. For example, Metaswitch has a Short Codes feature which is like Cymbus's Short Dials, in that it allows users to dial common numbers from their desktop phones.