Troubleshooting
Multiple safeguards are in place to prevent short dials from interfering with other features on the account. If you get an error when adding a short dial, the error message should tell you the problem to correct. Once you fix it, try adding the short dial(s) again.
The most common errors include:
Short dial overlaps with an existing short dial or extension.
Short dial begins with an N11 service number, such as 311, 411, 911, etc.
Short dial numbers are too long or too short; they must be the same length as extensions on the account.