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Access the Voice Portal

The Voice Portal is where you can control who can contact you, how they will reach you, and when they can reach you. Many features can be managed via star codes, but some things are easier to manage online. As an Account Manager or Admin user, you have access to manage not only your own services but also those of other users on the account.

Access the Portal with Single Sign-On

Customer Support will have provided you with details on how to access the voice portal using the same credentials used for the other services they provide. You may be redirected to your portal via your telecom account or via a direct URL.

  1. Go to https://user.cymbus.com/.

  2. Click [Sign in with SSO].

  3. Enter your email.

  4. Click [Sign In].

For any issues accessing the portal, contact Customer Support.

Access the Portal with Local Authorization

When your account was created, you were sent an email that contains your login information. Keep that email safe so you can refer to it later. If you haven’t received it, or if you don't have an email address on your account yet, please contact Customer Support.

  1. Go to https://user.cymbus.com/.

  2. Enter your username (not email) and password.

  3. Check Remember Me if you want to save your username and password.

  4. Click [Login].

Password Requirements

Your password must be at least eight characters long and include at least one number and one special character, such as ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` = + -. It cannot contain any part of your username.

Reset Your Password

If you can't log in, you can reset your password without contacting Customer Support.

  1. On the login screen, click the Forgot Password? link.

  2. Enter the email address associated with your account, then click [Reset Password]. If you don't have an email address on your account or don't receive the Reset Password email, please contact Customer Support for assistance.

  3. Open the email and click the link. If it opens on the login screen, click the link again to go to the right place.

  4. Enter a new password that is at least 8 characters long and includes at least one number and one special character, such as (^ $ * . [ ] { } ( ) ? " ! @ # % &amp; / \ , <> ' : ; | _ ~ ` = + -).

  5. Click [Save]. A confirmation email will be sent to your email address.

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