Line Management

In the Voice Portal, go to Business Lines > Lines. This is a quick view of all lines and their settings.

To add or delete a line, or to assign a phone number to a line, please contact Customer Support.

Edit Line

Lines are assigned to phone numbers, but phone numbers cannot be assigned to a line from here. Instead, go to the phone number and set the destination to the line.

Select the line to expand its settings.
Enter or edit the information in the fields below.
When you're done, click [Save].

Line Details

Field	Description
Line Name	This is the name of your line. To change the name of the line, contact Customer Support.
Phone Numbers	This displays the phone number(s) assigned to the line. If the line is linked to a Hunt Group or isn’t linked to anything at all, this will say "None." To change the phone number or destination of the line, contact Customer Support.
Assigned Voicemail	Choose which voicemail box, if any, will be assigned to this line. A voicemail box must be assigned if any Direct-Call Handling option (below) will be set to Send to Voicemail. None: No voicemail box will be assigned. Existing Voicemail: Choose a voicemail box already set up on the account.

Field

Description

Line Name

This is the name of your line. To change the name of the line, contact Customer Support.

Phone Numbers

This displays the phone number(s) assigned to the line. If the line is linked to a Hunt Group or isn’t linked to anything at all, this will say "None."

To change the phone number or destination of the line, contact Customer Support.

Assigned Voicemail

Choose which voicemail box, if any, will be assigned to this line. A voicemail box must be assigned if any Direct-Call Handling option (below) will be set to Send to Voicemail.

None: No voicemail box will be assigned.
Existing Voicemail: Choose a voicemail box already set up on the account.

Assigned Voicemail

When a voicemail box is assigned to a line, two things are enabled:

Access. The line has access to call the box to manage its settings and messages.
Direct-Call Handling Rules. The line can be set to send calls to the voicemail box.

Direct-Call Handling

Direct-Call Handling rules are in effect only when a call rings directly to a phone number assigned to the line. These settings will not be applied when the line is rung as part of a Hunt Group.

Ring Line

When the Ring Strategy is set to Ring Line, incoming calls to this line will follow the rules defined here. Remember to assign a voicemail box to the line if you want to use Send to Voicemail as a Direct-Call Handling rule; it won’t work otherwise.

Field	Description
No Answer	Choose how incoming calls will be handled when not answered and enter the number of seconds calls will be allowed to ring until the action is triggered. The default timeout setting is 24 seconds (4 rings). Busy Tone: When a call times out, the caller will hear a busy tone. · · Forward: When a call times out, it will be forwarded to the number you enter here. Send to Voicemail: When a call times out, send it to the line’s voicemail box. Ring Forever: Ring until the call is answered or the caller hangs up.
Line Busy	Choose how incoming calls will be handled when the line is busy. Busy Tone: The caller will hear a busy tone. · Forward: Calls to this line will be forwarded to the number you enter here. Send to Voicemail: Calls will be sent to the voicemail box assigned to the line.
Out of Service	Choose how incoming calls will be handled when the line is out of service. Busy Tone: The caller will hear a busy tone. Forward: Calls to this line will be forwarded to the number you enter here. Send to Send to Voicemail: Calls will be sent to the voicemail box assigned to the phone number.
Call Waiting	Call Waiting is disabled by default to allow incoming calls to follow the Direct-Call Handling rules. Check this box to enable it. Call Waiting allows incoming calls to a line while the line is in use. The called party will hear an intermittent beep to indicate another call is waiting on the line, and the caller will hear the standard ringtone. When enabled, incoming calls will not follow Direct-Call Handling rules.

Forward

When the Ring Strategy is set to Forward, incoming calls to this line will be immediately forwarded to the number you enter here.

Caller Identification

When a line is created in the Phone Number workflow by setting the destination to a new line, caller ID for the new line is automatically set to that phone number. You can modify that here.

Field	Description
Caller ID Number	Choose which phone number will be used for caller ID. It can be set to any of the phone numbers on your account. Danger Choosing None may result in some carriers rejecting the call.
Caller ID Name	This is the name that will be displayed on the phone of the person called. To change this name, contact your service provider.
Caller ID Enabled	This is checked by default. If unchecked, all calls made from this line will be sent anonymously (BLOCKED).
E911 Record	Choose which E911 record to use for this line. When a 911 call is made from this line, the name, address, and phone number information from the record selected here will be sent with the call.

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