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Call Park

Call Park combines the elements of transferring a call and placing it on hold. Rather than asking a caller to call back later or sending them to voicemail, the user can transfer the call to a virtual parking spot where the caller will remain on hold until the called party is available.

Call Park via Feature Key

When a parking spot is assigned to a line on your phone, you can park and retrieve calls with the click of a button. This feature, also known as Directed Call Park, is only available for use on certified IP phones. To create parking spots on the account, contact your account administrator. see Manage Parking Spots.

Feature

Instructions

Call Park

Place a call in a parking spot.

  1. While on a call, press the line key assigned to the parking spot.

  2. The call will be placed in that parking spot.

Call Park Retrieval

Retrieve a parked call from a parking spot.

  1. Press the line key on the phone for the parking spot the call has been placed in.

  2. You will be connected to the parked caller.

When a parked call is retrieved, the caller ID displays the original calling name and number. If caller ID is not available, it is presented as Not Available or Anonymous.

Call Park via Star Codes

When parking calls using star codes, the system automatically assigns a numbered parking spot, and the call can be retrieved by anyone who knows the parking spot number. The experience is different in the UC app, see Call Park via UC app.

If Auto Ringback is enabled and the call isn't answered after a period of time (typically 180 seconds), the call will be returned (call back) to the user who parked it, following the user's call handling settings. This feature is optional and managed by Customer Support.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide or ask your account admin for the correct codes for your service.

Star Code

Instructions

*62

Call Park

Place a call in a parking spot.

  1. While on a call, press [Transfer] and dial the star code.

  2. You will hear, “Call parked at location ##. Remember this number.

  3. Press [Transfer] again or hang up to complete the transfer to the parking spot.

If using an analog phone, press the hook flash and then dial the star code.

*66

Call Park Retrieve

Retrieve a call from a parking spot.

  1. Dial the star code + the parking spot the call was placed in.

  2. You are now connected to the parked caller.

When a parked call is retrieved, the caller ID displays the original calling name and number. If caller ID is not available, it is presented as Not Available or Anonymous.

Call Park via UC app

In the UC app, use Directed Call Park to dictate the parking spot in which the call is placed.

Because parking spots are numbered 100 to 199 and the system can’t automatically assign calls to a parking spot, coordinate as an organization which parking spots will be used and then use Shortcuts to quickly transfer calls to the specific parking spot you need. See Shortcuts for details on setting up and using the feature for parking calls.

Star Code

Instructions

*62

Call Park

Place a call in a parking spot.

  1. While on a call, select More > Transfer to... on the call screen. The current call is placed on hold.

  2. Enter the star code and parking spot.

  3. Click Green Call icon on dialer Desktop Call to complete the transfer.

*66

Call Park Retrieve

Retrieve a call from a parking spot.

  1. Go to the Icon for App Phone / Calls tab. Calls tab and select Dial pad on global menu Show Dial Pad. On the mobile app, the Dial pad on global menu Dial Pad icon appears on the bottom right corner.

  2. Dial the star code and parking spot.

  3. Click Green Call icon on dialer Desktop Call. You are now connected to the parked caller.

Retrieving Parked Calls from any Device

A parked call can be retrieved from any device on the account—whether it was originally parked from the UC app or from a desk phone. Just dial the star code plus the parking spot number.

Example: A call parked in spot 100 by a UC app user can be picked up on a Poly VVX411 phone by dialing *62100.

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