Message Bot
Message Bot helps you reply more quickly to frequently asked questions and address inquiries during business off-hours. Time Schedules and Response Messages are the building blocks for Automatic and Intelligent Responses.
Feature | Description |
|---|---|
Set up the times when an Automatic Response is sent. For example, send one message when you’re closed and another during your lunch break. | |
Your library of responses that can be used for:
| |
The message that will be sent when a message is received at a specific time (Time Schedule). | |
The keywords in an incoming message that trigger a particular Response Message to be sent. |
Management Tools
Links for each section are in the navigation menu on the left and at the top of the page for easy navigation. Each page has a toolbar to manage the list.
Download. A table of entries can be printed or downloaded as a CSV, Excel file, or PDF. It’s an easy way to take inventory and review it offline.
Show More. Choose how many entries to show per page: 10, 25, 50, 100.
Search. Use the Search bar on the right to filter the list and find a specific message.
Sort. Click on the table headings to sort the table. For example, on Response Messages, you can sort by Name, Message, or Created Date.