Account Codes
Next-Gen SIP Trunking
The following information applies only to SIP Trunking accounts created on Cymbus's Next-Gen platform after January 2024. If you aren't sure whether this applies to you, contact Customer Support for assistance.
Account Codes, also known as authorization codes, are used to tag (classify) calls for billing and reporting purposes and/or require authorization for calls to international locations, directory assistance, and premium toll numbers.
Admin users will create specific codes that users can dial to associate call activity with a department, project, client account, and more. For example, if an agency needs to keep track of billable client calls, they can dial the code that corresponds to the client, and the code will be tagged in the Call History record. Later, the billing department can review the call records and bill each client appropriately.
Additionally, if an organization wants to require authorization for international calls, they can create codes for each user, then configure the account to require a valid account code for international calls. When a caller places a call to a country code that is different from their own, they will be asked to enter their code to authorize the call.
For additional use cases and how to set them up, see Account Codes Settings.
How to Use Account Codes
The general flow for using an account code on inbound and outbound calls is outlined below. However, it will change depending on which settings are enabled and disabled. See Account Codes Settings for details.
Outbound Calls: Dial a phone number. When prompted, enter an account code (for example, 123).
Inbound Calls: Answer an inbound call, then dial the star code + the account code (for example, *50123). The other party can hear the dial tones, so let them know what you're doing first.
Mid-Call Star Code
If you don't know which star code is assigned to Account Codes, ask Customer Support. The star code allows users to tag inbound calls or outbound calls that don’t require an account code.