Voicemail Access
Your voicemail box can be accessed remotely or from a phone connected to the line it’s assigned to. To manage your voicemail box online, see Voicemail.
Direct Access
Star Code | Instructions |
|---|---|
*98 | Voicemail Management Access the voicemail box assigned to the phone number.
|
Remote Access
From a phone number that is not connected to your account, dial the 10-digit phone number.
When the voicemail greeting plays, press #.
Enter the voicemail PIN and press #.
Note
The default PIN is 1234. The first time you access your voicemail box, you will be prompted to set a new PIN which must be 4-digits or longer.
Voicemail Menu Options
Listen to Messages
Log in to the voicemail box and press 1 to listen to your messages. Use the following to navigate the menu:
Press 1 to skip a message.
Press 2 to save a message.
Press 3 to erase a message.
Press 9 to repeat the message.
Press 0 to exit the menu.
Personal Options
Access the voicemail box and press 8 for personal options. Use the following to navigate the menu:
Press 1 to change the PIN.
Press 2 to personalize your greeting.
Press 3 to record your name.
Press 5 for call forwarding (then enter forwarding destination number).
Press 6 to enter a call screening forwarding number.
Press 9 to repeat the personal options.
Press 0 to exit the menu.
Change PIN
For security reasons, the PIN can only be changed when calling the voicemail box from a registered phone number or via Voice Portal. See also: Reset Voicemail PIN.
Access the voicemail box and press 8.
Press 1 to change the PIN.
If prompted, enter the current PIN.
Enter a new PIN that is at least 4-digits long, then press #.
Hang up or press 0 to go back to the main menu.
Record Greetings
Access the voicemail box and press 8.
Press 2 to personalize your greetings.
Press 1 to change the default greeting.
Press 2 to change the "busy" greeting.
Press 3 to change the "no answer" greeting.
Hang up or press 0 to go back to the main menu.