Pick Up Groups
A Pick Up Group allows incoming calls to be answered by any member in the assigned group by dialing a star code. The default star code for Pick Up Group is *40, but yours may be different. Check your user guide for the correct star codes for your service.
Edit a Pick Up Group
Select a group to edit the name and assigned users.
Go to .
Select a Pick Up Group to expand its settings.
Update the name, if needed.
To add a user to the list, select their name from the menu.
Click [Save].
Answer a Pick Up Group Call
When a user in the Pick Up Group hears a call ringing on another group member's phone, the user can answer the call on their own phone by dialing the Pick Up Group star code.
When you hear a call ringing on another group member’s phone, pick up your phone and dial the group's star code.
If multiple calls are ringing, the call that has been ringing the longest will be answered.
If you belong to multiple groups, the longest ringing call in any of your groups will be answered.
Answer with Speed Dial
To answer a Pickup Group call on an IP phone with the press of a button, set a speed dial preset to the Pick-Up Group star code. Follow these steps for each phone in the group:
Assign a new line on the device and choose or enter the following settings:
Type: Speed Dial
Assignment: Custom Speed Dial
Speed Dial: Enter your custom Pick Up Group star code.
Speed Dial Display Name: Enter a name for the Pick Up Group.
Click [Save].
See Feature Key Configuration for details.