User Types & Video Tutorials
Call Recording has two primary user types: Standard Users and Dubber Administrators. All users who have BCC Call Recording are Standard Users, while users with Dubber Recording, Dubber Unified Recording, or Dubber Insights products can be either Standard Users or Dubber Administrators.
Standard Users
Standard Users can access the Dubber Portal to manage their own recordings. After Call Recording is enabled, they can listen to, tag, share, download, or favorite a recording as soon as it's available in Dubber. Additionally, Standard Users with Dubber Recording, Dubber Unified Recording, or Dubber Insights products can be assigned to a Team, allowing them to contribute to their team's recordings and listen to the recordings of other team members.
The videos below, provided by our call recording partner Dubber, include how-to instructions for Standard Users navigating the Dubber Portal.
Video Tutorial | Description |
|---|---|
Setting up your password and logging in with your new password and email address. | |
Manage your own account from the Dubber web application to update your profile information. | |
Changing your language settings from the login page. | |
Change your password from your profile page. | |
Keep your recordings organized and quickly find recordings by tagging and searching your recordings. | |
Managing your recordings and finding specific calls with a series of filter options. | |
View all the recordings you have access to by searching for recorded content by quickly filtering the recordings. | |
Tag recordings to make them easier to find. | |
Highlight important calls by using the star function, making it easy to filter and quickly to retrieve calls. | |
Search for calls to find any criteria used in the metadata, including advanced searches to further narrow your search query. | |
Icons that show you additional metadata recording information, share and tag recordings, download and delete recordings. | |
Securely share a recording that doesn’t require users to download a file. | |
Download your recordings to your computer. |
Dubber Administrators
Not available in BCC Call Recording.
Exclusive to Dubber products, Dubber Administrators are advanced users in Dubber with additional privileges. In addition to managing their own recordings, Dubber Administrators have the ability to update certain account settings and manage the recordings of all users within the account. (Not available in BCC Call Recording.)
The videos below, provided by our call recording partner Dubber, include how-to instructions for Dubber Administrators navigating the Dubber Portal.
Video Tutorial | Description |
|---|---|
Manage teams, users, and permissions within your account. | |
View and create new users and modify settings. | |
Add, view, modify and delete users in the account page. | |
Update a user's account information and access level. | |
Resetting a user's password. | |
View and modify account level information. | |
Assign permissions to users, add users to teams as listeners and/or contributors. | |
Learn how to delete a recording from the system. | |
Download your recordings to your computer. |
Note
Some of the features demonstrated in the videos above may not be available. To learn more about managing an account in Dubber, see Dubber Administrators for details.
See also: Manage Call Recordings and Dubber Administrators