Message Bot Use Cases
Here are a few examples of how Message Bot can work for you:
Appointment Reminders
A physical therapy studio sends reminders 24 hours prior to each appointment so they don’t have to call everyone individually. A time schedule isn’t necessary here because the message will be sent to each client manually.
Here’s how they set it up:
Response Message
Title | Message |
|---|---|
Reminder | Hi Sarah! This is a reminder of your appointment on Saturday 11-21-2020 at 10:45 AM. Please respond "Y" to confirm or call our studio if you need to reschedule to avoid any same-day cancellation fees. |
Intelligent Responses
Trigger | Message |
|---|---|
Y | Thank you for confirming your appointment. We look forward to seeing you! If this is your first visit, please arrive 15 minutes early. Text "D" for directions. |
D | Here’s a link to our Google Maps listing: https://goo.gl/maps/ |
Example
When a customer responds Y, Business Text Messaging sends a confirmation text, and your staff confirms the appointment in the booking system. Here’s what it looks like to the customer:
 |
Closed for the Holidays
The winter holidays are coming up, and Precious Pets Grooming will be closed for a few days. They receive a lot of texts during the day, and they want to let their customers know they’ll respond when they get back. The message they need to convey is the same for both holidays, but the days they want the message to send are different.
Here’s how they set it up:
Time Schedules
Title | Message |
|---|---|
Christmas | Start: Wednesday at 8:00 PM End: Monday at 12:00 AM |
New Year | Start: Thursday at 8:00 PM End: Monday at 12:00 AM |
Response Message
Title | Message |
|---|---|
Holiday | Precious Pets Grooming is closed for a few days so we can spend time with family and friends. We’ll respond to your message as soon as we can when we reopen on Monday. Happy holidays! |
Intelligent Responses
Title | Message |
|---|---|
Christmas | Automatic Response: Holiday Scheduling: Christmas |
New Year | Automatic Response: Holiday Scheduling: New Year |
Example
Here’s what it looks like to the customer:
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