UC App Release Notes
Update your app
If you haven't received an in-app notice to install the latest update, use the following steps:
Mobile (iOS or Android): It will already be updated if you've selected auto upgrades in your app store setting. If not, visit the public app store listing and select Update.
Desktop (Windows or MacOS): Sign out of your app and sign back in. The notice will appear within 3 minutes after logging in. Or use the downloads lists found at https://cymbus.com/get-cymbus/.
Version 1.7.0 (December 14, 2024)
Search Field on Mobile
The Search field on the mobile app previously only searched one contact list. Starting this app version, it searches all contact types: Company, Personal, and Device.
This improvement has been added to the mobile apps only. When using the desktop app, remember to select a list first, then enter a search keyword.
Meeting Improvements
The meeting preview in a browser displays helpful text when you need to allow microphone or video permissions in the browser or you don’t have any audio or video devices available. It will also prompt you to reload the page to apply any updated settings.
Version 1.6.4 (November 20, 2024)
Changes for Supported OS Versions
The UC app now supports newer OS versions, including macOS 15.1, iOS 18, and Android 15. With this change, we dropped support for older versions, including macOS 12, iOS 15, and Android 12. No change for Windows.
Contact Import from Legacy Cymbus App
Import personal contacts to the UC app via a .csv file instead of adding contacts one by one. Once imported, personal contacts appear on both desktop and mobile apps. This saves time for the legacy Cymbus users who have many personal contacts.
Phone Number on the Incoming Call Screen
When receiving a call, you will see not only a display name but also a phone number of the person who is calling you.
Version 1.6.2 (October 23, 2024)
This update contains small changes and bug fixes.
On the desktop app, clicking the Dialpad icon opens the dialpad, and clicking it again now closes the dialpad if no name or number is entered.
The login error message has been updated for the users who also have Admin Portal login.
Password Requirement Updates
Beginning November 3, you might be asked to update your login password when logging in to the app. This is because your current password does not meet the password requirements. If you use the app on multiple devices such as your phone, or use the calendar add-ons with your web browser, make sure to log out of all devices and log in again with your new password.
Version 1.6.0 Fall Release (October 5, 2024)
The following new features and improvements have been made available on October 5, 2024.
Meeting Improvements
Video Background. Select a background for your camera on desktop, mobile, and web browsers. Before joining a meeting, enable camera then select Change Background. Custom backgrounds are not supported yet.
Switch Devices during a Meeting. Switch to a different device without leaving a meeting. Let's say you joined a meeting on your desktop, but you need to leave your office. Join the ongoing meeting from your phone to continue with the meeting while keeping the chat history.
Meeting Chat Notifications. On the desktop app and web browsers, new chat messages pop up during a meeting, so you can glance at new messages without too much distraction. The pop-up disappears after a few seconds, but if you want to turn them off, click the arrow beside the Chat button at the bottom. Even when the notification is turned off, you will see a badge on the Chat button for a new message.
Messaging Improvements
Rich Text Editing. Use the on-screen icons or keyboard shortcuts to add styling to your messages such as bold, italics, and strikethrough. You can also organize your messages with bullet points or numbered lists. To enter a new line on the desktop app, press Shift+Enter at the same time. Pressing only Enter sends the message.
Emoji Shortcuts. On both desktop and mobile apps, you can insert an emoji by typing an emoji name instead of selecting from an emoji list. Type : and a name, then select from the suggestions.
Mark Messages as Unread. An individual message can be marked as unread so you can come back to it later. The next time you open the conversation, the app jumps to the unread message and displays with the New indicator and an updated badge.
Contacts Improvements
Call Blocking. From the call history in the app, you can block a phone number, so you won't receive future calls. Blocked numbers appear in your Voice Portal. Extensions cannot be blocked.
Saving a Number. It's now easy to save a phone number from the call history to your personal contacts. Hover over the three-dot icon and select Add to Existing Contact.
Contact Cards. On the desktop app, hover over a contact name to see a contact card where you can chat or call with a single click. The Call button shows a small arrow if the contact has multiple phone numbers.
Version 1.6.0 (September 25, 2024)
This update contains performance improvements and bug fixes.
Improved the call display name for emergency numbers. Instead of displaying "Emergency Call" for all three emergency numbers, it will show which number and service was dialed.
911 Emergency Services
933 Emergency Testing Services
988 Suicide Crisis Helpline
On the desktop app, the main app screen now displays a green area indicating you are in a meeting. Click it to bring the meeting screen forward.
Version 1.5.4 (August 28, 2024)
This update contains small changes and bug fixes.
Mobile Navigation Tabs
The tabs at the bottom of the mobile app now have labels for clarity. The tab order has been changed: from left, Chat, Meetings, Calls, Contacts.
Version 1.5.2 (July 24, 2024)
Quick Access on the Mobile App
The mobile app has a new quick access icon on the bottom right corner. Using this icon, users can open dialpad, start a new message, join a meeting and more.
Login Improvements
We have updated the app to check if the device has a network connection before attempting a login. This makes it easier to troubleshoot login issues.
Version 1.5.0 Summer Release (July 13, 2024)
The following new features and improvements were made available on July 13, 2024.
Desktop Redesign
Introducing a new look and feel on your Cymbus desktop app! The navigation bar now includes a dial pad and quick access to send a message and join or schedule a meeting.
Meeting Chat Message Reactions
During a meeting, respond to chat messages with emoji reactions. Available on the desktop app, the mobile app, and a web browser.
Video Tile Carousel Improvements
Screenshare Pop-out. Desktop participants can pop out the shared screen into its own window, allowing them to move it, resize it, and zoom in and out. Select View > Pop Out Screenshare.
Video Tiles. In the Speaker view, each participant can show or hide the carousel of participants' video tiles. When displayed, they can position the carousel horizontally at the top, or vertically on the right side.
Highlight a Participant. Select a participant to show in the biggest tile of the Speaker view. Just double click a small tile in the carousel to switch who to highlight.
Self View Placement. Participants can move the self view tile to a corner of their meeting screen. If the carousel is horizontally displayed, the self view tile can be placed in either the top left or top right corner. If the carousel is vertically displayed, the self view can be placed at the top or bottom of the right side.
Version 1.5.0 (June 26, 2024)
Meeting Screenshare Improvements
Shared Screen Border. On the desktop app, the presenter sees a highlighted border that indicates which screen they’re sharing.
Zoom-In. On the mobile app, meeting participants can zoom in on a shared screen by using two fingers to pinch the screen apart. Drag your finger to move it around, or double tap the screen to reset the view.
Messaging Improvements
Sorting. Conversations with unread messages are automatically sorted to the top of the Direct Messages list for increased visibility.
Call History Improvements
Contact Details. Users can click the name in the call record on the right to view the contact’s details. The name is only clickable if they’re saved in your contact list.
Version 1.4.4 (May 15, 2024)
This update contains performance improvements and bug fixes.
Version 1.4.2 (April 17, 2024)
This update contains performance improvements and bug fixes.
Version 1.4.0 Spring Release (April 13, 2024)
The following new features and improvements were made available on April 13, 2024.
Messaging Improvements
In-Line Message Reactions: Add emoji reactions to messages and enhance your communication without having to send a new message. Available for direct messages and channel messages. Coming soon for meeting chats.
Meeting Improvements
Meeting Reactions: Express yourself in a meeting! Cheer, celebrate, and laugh with your colleagues using emoji reactions including thumbs up, clapping hands, laughing, heart, and fire. Other participants see the emoji on your video tile for a few seconds. Reactions are not included in recordings.
Zoom-In: Desktop participants can zoom in on a shared screen by using a mouse/trackpad or the on-screen +/-/Reset buttons next to the presenter's name in the bottom left of the screen.
In-Meeting Camera Preview: Desktop users can preview their own video feed before enabling their camera. This is a great option for users who disable their camera upon joining but change their mind afterward.
Meeting Video: Desktop users can turn off the incoming video of other participants during a meeting to conserve battery life and data consumption.
Version 1.4.0 (March 13, 2024)
This update contains bug fixes and performance improvements, including:
When selecting a screen or application to share, desktop users can double-click a screen to start sharing instead of clicking Share.
While screen sharing, desktop users can double-click to expand the small pop-up window.
The typing indicator in a meeting chat is now below the text field, so it doesn't cover previous messages.
The "meeting started" notification no longer shows the date and time.
The login screen now features a white background.
Version 1.3.3 (February 3, 2024)
Meeting Improvements
Participants with active cameras are displayed first in the view, which makes it easier for everyone to see their videos.
Participants with microphone enabled appear at the top of the participant list, which makes it easier for the host to see who is unmuted.
On the desktop app, the screenshare pop-up has been simplified by removing the button to leave the meeting. Now the red button stops screensharing.
Messaging Improvements
The New line no longer covers the received date, so users can see new messages and date at the same time.
A channel member list is now displayed in alphabetical order of member's name.
More
When searching by name or number on dialpad, the whole row of the matching contact is now clickable, making it easier to select especially on the mobile app. If the contact has multiple numbers, click the number you want to dial.
In the Contacts tab, a pop-up message now appears at the bottom of the app, not at the top.
Added a link to the app release notes in the Cymbus Help Center, under Cymbus > Settings > Support.
Version 1.3.1 (January 6, 2024)
This update set the stage for new features which were made available on January 21, 2024.
New Features
@Mentions in Messaging: Capture the attention of a single user using the @name command or everyone with the @channel command. This gives users the ability to bring individual attention to messages.
Channel Notifications: With the new @mentions feature, also known as tagging, users have more control over their channel notifications. Within the channel settings, you can choose from "All Messages", "Only @mentions", or "Off".
After the app update, previously muted channels will have notifications set to Off, meaning you will receive no notifications, even when someone mentions you. To change this preference, select the channel name, then go to Settings > Channel Notifications.
Updated Dialpad: The improved dialpad allows you to search your company or personal contacts by name or number as well as dial a phone number or extension — all from the same screen, without switching between the contacts list and number keypad.
Meeting Video: Mobile app users can turn off the incoming video of other participants during a meeting to reduce bandwidth.
Available on the Professional Plan
Meeting Recordings: Hosts can record a meeting using the desktop app. Recordings include audio, participant videos, screen share, and whiteboard. Hosts can download the recording file to review or share.
Google Calendar: Streamline meeting scheduling with the Google Calendar add-on for Cymbus. Once installed, meetings scheduled in Google Calendar on your desktop automatically include your Cymbus bridge URL and are added to your Cymbus Meetings list in the app.
Version 1.3.0 (December 16, 2023)
This update contains bug fixes and performance improvements, including:
Linux users can join a meeting using a web browser.
Version 1.2.2 (October 28, 2023)
Improvements
Meeting links within the Cymbus app take users to the meeting preview dialog with a single click.
A Cymbus meeting URL is now included in the .ics file when a meeting is exported to another calendar.
Version 1.2.0 (September 23, 2023)
New Features
Mobile device contacts where Cymbus displays the contacts stored on the end user's phone.
Private channels for group messaging.
URL launch where each user can set up Cymbus to open the caller's profile from a Customer Relationship Management system when placing and/or receiving a call on Cymbus.
Click to send a troubleshooting log to Customer Center. It's under Cymbus > Settings > Support > Send Diagnostics.
Version 1.1.0 (August 23, 2023)
New Features for Cymbus Meetings
The ability for everyone to join a meeting using a desktop browser. Joining using a browser on mobile devices is not supported. Click the meeting link for new and existing meetings, then you will see a button for joining using a browser.
PSTN dial-in ability for everyone (the host, Cymbus users as well as guest users). Any new meetings created after the app upgrade will have dial-in numbers which can be found in the meeting invite.
The ability to invite external users to Cymbus meetings; they will receive an invite to their email address.
Version 1.0.0 (July 11, 2023)
Early preview release.