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Troubleshooting and FAQ

Contact Customer Support

If you have an issue with the app, contact Customer Support at your service provider.

When asked to send a diagnostics log, perform the following steps:

  1. Select your initials in the bottom left corner of the desktop app. On the mobile app, your initials appear in the top left corner.

  2. Go to Settings > Support > Send Diagnostics.

  3. Select Send.

  4. Pass the Confirmation ID to the support representative. They will get back to you with updates.

Frequently Asked Questions