Troubleshooting
Contact Customer Support
If you have an issue with the app, contact Customer Support at your service provider.
When Customer Support asks you to send a diagnostics log, perform the following steps:
Your support representative determines that they need a diagnostics log from your device.
Select your initials in the bottom left corner of the desktop app. On the mobile app, your initials appear in the top left corner.
Go to
Select Send.
Pass the Confirmation ID to your support representative. They will get back to you with updates.