Troubleshooting and FAQ
Check for App Updates
We recommend checking for app updates when troubleshooting is required because the most recent app version may include bug fixes.
Windows: Open the Cymbus app, and click Menu > File > Check for updates.
Mac: Open the Cymbus app, go to the menu bar, and click Cymbus > Check for updates.
Mobile (iOS or Android): Go to the app store app on your device, and check if updates are available for your Cymbus app.
Contact Customer Support
If you have an issue with the app, contact Customer Support at your service provider.
When asked to send a diagnostics log, perform the following steps:
Select your initials in the bottom left corner of the desktop app. On the mobile app, your initials appear in the top left corner.
Go to
Select Send.
Pass the Confirmation ID to the support representative. They will get back to you with updates.
Frequently Asked Questions
Q. What is my phone number?
A. The app displays up to four direct phone numbers assigned to you and your colleagues. There are multiple ways to find your own number:
Select your initials and select View Profile.
On the Contacts tab, go to the Company list and select the entry with your name.
On the Chat tab, hover over your name or initials to reveal your contact card to see your direct number or extension.
If contact details do not show the Direct Phone field, that means no direct number is assigned to the contact. The contact can be reached via their extension.
 |
Q. How does my language selection affect my meeting bridge?
For example, if the app is set to Spanish and when I host a meeting on my bridge, do participants in my meeting hear the prompts such as "meeting is now recorded" in Spanish?
A. No, participants will hear meeting prompts in the language they selected in their app or device.