Night Forwarding
Night Forwarding, also known as Night Mode, allows users in a hunt group or queue to turn their calls on in the morning and off at night by dialing a star code.
When enabled, incoming calls to the auto-attendant group are redirected to an on- or off-net phone number, extension, or short dial, which can be to another group, user, or an off-net number (like the night manager's cell phone). And because it's controlled by a star code, each group can manage it independently.
Log in to the portal and go to Call Groups.
Select an existing hunt group or queue (or create a new one).
Under Night Forwarding, enter the following:
Type: Select whether this group will be forwarded to a phone number or an extension.
Forwarding number: The phone number or extension (or short dial), as identified above, that calls will be routed to.
Be careful what you enter here — this field is not verified to ensure the number is valid.
Description: A description to identify the forwarding location (optional).
Group number: A three-digit identifier that will be used with the star code to enable or disable Night Forwarding for the associated group(s).
Scroll down and click [Save]. Now users assigned to the group can dial the star code to enable or disable forwarding to this group.
Shared Group Numbers
The group number does not have to be unique. When the same number is assigned to multiple groups, enabling/disabling Night Forwarding for one will enable/disable it for them all. This strategy is useful when multiple teams are on the same schedule, or when one team is assigned to answer calls for multiple groups. However, to allow each group to manage their Night Forwarding setting independently, they must have unique group numbers.
Enable or Disable Forwarding
Only a user assigned to the auto-attendant group can enable or disable Night Forwarding for that group. However, if multiple groups are assigned the same group number, the user who enables/disables it only has to belong to one of the groups.
A user in the auto-attendant group will dial the Group Forwarding star code + the group number.
For example, if the star code is 65 and the group number is 102, the user will dial *65102.
Follow the audio prompts:
Press 1 to turn on Night Forwarding.
Press 2 to turn off Night Forwarding.
Press 3 to set the Night Forwarding number.
Call Queuing
If calls are in the queue when Night Forwarding is enabled, those calls will remain in the queue until answered, and all new calls to the queue will be forwarded.
Change Forwarding Number
A user assigned to the hunt group or queue can change the forwarding number by dialing the star code and pressing 3. Alternatively, Admin users can change the forwarding number in the Voice Portal:
Go to Account > Call Groups.
Open the hunt group or queue you need to modify.
Scroll down to Night Forwarding and change the phone number or extension.
Click [Save] to apply the new number.
Check Forwarding Status
To find out if Night Forwarding is currently enabled (actively forwarding to the destination specified below), open the group and scroll down to Night Forwarding. The flag to the right of the heading will say either Inactive or Active.
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