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Media Files

Media Files is a library of audio files stored on the account that can be reused throughout the portal.

Rather than uploading a new prompt or message for Music On Hold for each auto-attendant route, you will select an existing audio file from the library. New audio files can be uploaded to the account or recorded directly from a browser, making it easier than ever to provide customized experiences for callers.

  • Store up to 1,000 media files on the account.

  • Play audio files in the browser to confirm you have the right one.

  • Download media files to your computer.

  • Reuse a single file as many times as needed.

  • Keep track of where each file is being used.

Add Media Files

There are two ways to add media files to the library:

See also: Manage Media Files and Assign Media Files