Media Files

Media Files is a library of audio files stored on the account that can be reused throughout the Voice Portal.

Rather than uploading a new prompt or message for Music On Hold or each auto-attendant route, you will select an existing audio file from the library. New audio files can be uploaded to the account or recorded directly from a browser, making it easier than ever to provide customized experiences for callers.

Store up to 1,000 media files on the account.
Play audio files in the browser to confirm you have the right one.
Download media files to your computer.
Reuse a single file as many times as needed.
Keep track of where each file is being used.

Add Media Files

There are two ways to add media files to the library:

Manage Media Files

Go to Business Cloud > Media Files. Media files are listed alphabetically, each with a name, description, upload date, and usage count. Search by file name or description, click the column headers to sort the table. The buttons on the right can be used to play, download, edit (view), and delete each file.

Auto-Import

Audio files that were previously uploaded to an Auto-Attendant or Music on Hold have been automatically added to the Media Files library with the description “Auto Import from”. Edit each file to update the name and description as needed.

Play Audio

To listen to the audio file in your browser, click Icon Play.png Play. The length of the file is listed on the bottom right.

Download File

To save a copy of the file to your computer, click Icon Download.png Download.

Edit Details

To view and edit the details of a media file, click Icon Edit.png Edit on the right. Here you can update the Name and Description fields and view the file details, including when it was added to the account, who added it, and where the file is being used.

Field	Description
Name	The file name which is displayed on the Media Files page and in the prompt selection menus throughout the auto-attendant editor. The name must be unique and can include the file type.
Description	A description of the file or search terms to help identify the audience, language, purpose, etc. The description is displayed on the Media Files page and included in the search results (up to 1,024 characters).
Added	The date and time the file was added to the account.
Media Type	AA Prompts can be used in auto-attendant Menu, Message, and Directory routes. However, these routes can only be updated on auto-attendants that are not live. See Edit an Auto-Attendant for details. Music On Hold files can be assigned to the account and to Auto-Attendant Group routes.Music On Hold
Uploaded By	The name of the person who added the file to the account. If the file was automatically imported from an existing auto-attendant, it will say “Unknown.”
Used In	The name of the auto-attendant(s) the prompt is used in.

Delete Media File

Before you delete a media file from the account, there are a few things you should know:

Deleting a media file is permanent. If there’s any chance the file may be needed later, download a copy of it first.
A media file cannot be deleted while in use. Check to see if it’s being used anywhere, then update the auto-attendant route to use a different media file if needed.

To delete a media file, locate the file and click the Icon Trash Red.png trash icon on the right. When asked if you’re sure you want to delete it, click [Remove] to confirm.

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