Change Phone Number Destination
When a phone number added to the account, a destination is assigned so callers are directed to the right place. The destination can be changed at any time, such as when activating a new auto-attendant or to reassign a phone number from one user to another.
To change a phone number's destination:
Go to the Phone Numbers page.
Locate the phone number you want to modify and click the
map icon on the right.
In the Phone Number Destinations popup, fill out the following:
User Groups: Select a group to narrow the Phone Number Rings To options below to only those users (optional), or leave it blank to show all possible destinations.
Phone Number Rings To: Select a new destination, such as an auto-attendant, Business Line, SIP trunk, user, or virtual fax box.
Assign Phone Number as Caller ID: If the destination is to a user, choose whether to assign this phone number as the user's caller ID.
To assign a different number as the user's caller ID, go to the user's Calls tab and select a number from the Caller ID field.
Priority Ring: Select a priority ring tone (optional).
Click [Save]. The changes will be applied immediately.
Note
If you don't have access to the Phone Numbers page, please contact Customer Support for assistance.