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Change Phone Number Destination

When a phone number is added to the account, a destination is assigned so callers are directed to the right place. The destination can be changed at any time, such as when activating a new auto-attendant or reassigning a phone number from one user to another.

To change the destination of a phone number:

  1. Go to the Phone Numbers page.

  2. Locate the phone number you want to modify and click the Icon_Edit_Destination_Blue.png map icon on the right.

    TN_Edit_Destination.png
  3. In the Phone Number Destinations popup, fill out the following:

    • User Groups: Select a group to narrow the Phone Number Rings To options below to only those users (optional) or leave it blank to show all possible destinations.

    • Phone Number Rings To: Select a new destination. Supported destinations include auto-attendants, hunt groups, queues, users, and virtual faxes.

    • Assign Phone Number as Caller ID: If the destination is to a user, choose whether to assign this phone number as the user's caller ID.

      To assign a different number as the user's caller ID, go to the user's Calls tab and select a number from the Caller ID field.

    • Priority Ring: Select a priority ring tone (optional).

  4. Click [Save]. The changes will be applied immediately.

    2024-05-29_13-33-31.png

Note

If you don't have access to the Phone Numbers page, please contact Customer Support for assistance.