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Paging Groups

Paging groups are used to make one-way announcements to one or more devices — like the announcements you remember over the loudspeakers at school. All users assigned to a paging group can be contacted at once via their device's speaker by dialing the group's extension.

Add or Edit Paging Group

Go to Call Groups and select a Paging Group to view and edit its settings. When you’re done, click [Save].

Paging Group.png

Field

Description

Name

Enter the name that will appear on devices assigned to this group.

Group Extension

Enter the extension that will be dialed to page the group.

Page Priority

Assign a priority to ensure proper handling of incoming pages as an attempt to not interrupt current calls unless deemed necessary by the paging party:

  • Standard: All devices except those that are on an active call or set to Do Not Disturb will receive the page. Only Priority and Emergency pages will override.

  • Priority: All devices except those on an active call will receive the page. It disregards DND status. Emergency pages will override.

  • Emergency: All devices, regardless of status, will receive the page. Calls in progress will be placed on hold while the page is active.

User & Device

To add a user to the group, select their name and device. Repeat for all users who will be included in this group.

Assign Paging Group to Device Line

To add a Speed Dial line key to an IP phone, follow these steps for each device:

  1. Go to Business Cloud > User > Edit > Devices tab.

  2. Expand your device and then expand the line you want to add the paging group to.

  3. Enter the following settings:

    • Type: Paging Group

    • Assignment: Choose the paging group

  4. Click [Save].

Paging_Group.png

Make an Announcement

  1. Press the line key assigned to the paging group or dial the group's extension.

  2. You are now connected to all users in the paging group. Make your announcement and then hang up.

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