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Forward Codes

Forward codes can be enabled or disabled for a group in the Hunt Configuration > Forward tab by selecting the Forward ring strategy, but the easiest way to turn them on or off is by dialing the star code.

Forward codes can be enabled or disabled in portal by going to the Hunt Configuration tab and selecting Forward under Ring Strategy, but the easiest way to turn them on or off is by dialing the star code.

Any line on the account can dial the forwarding star codes, regardless of group membership, but only one forwarding code can be used at a time. The last dialed star code becomes active (enabled), while the prior star code is deactivated (disabled).

See Hunt Configuration and Forward Code Management for more information.

Action

Steps

Enable Fixed Code

  1. Upon dialing the star code, you will hear: “Calls forward to [PhoneNumber]. Goodbye."

  2. All calls to the hunt group are forwarded to the number assigned to the code.

Enable Variable Code

  1. Upon dialing the star code, you will hear the prompt: “Please enter the forwarding number followed by the pound sign.”

  2. Enter the forwarding number followed by the pound sign. You will hear the message: “Calls forward to [PhoneNumber]. Goodbye.”

  3. All calls to the hunt group are forwarded to this number.

Disable Forwarding

  1. Upon dialing the star code, you will hear: “Call forwarding disabled. Goodbye.”

  2. The forward code is disabled and the hunt group uses the configured hunt settings again.

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