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Voicemail Access

Your voicemail box can be accessed remotely or from a phone connected to the line it’s assigned to. To manage your voicemail box online, see Voicemail Management.

Direct Access

Star Code

Instructions

*98

Voicemail Management

Access the voicemail box assigned to the line.

  1. From a phone connected to your account, dial the Voicemail Management star code.

  2. Enter the PIN and press #.

Remote Access

  1. From a device that isn’t registered to your account, dial the 10-digit phone number.

  2. When the voicemail greeting plays, press #.

  3. Enter the voicemail PIN and press #.

Listen to Messages

Log in to the voicemail box and press 1 to listen to your messages. Use the following to navigate the menu:

  • Press 1 to skip a message.

  • Press 2 to save a message.

  • Press 3 to erase a message.

  • Press 9 to repeat the message.

  • Press 0 to exit the menu.

Personal Options

Access the voicemail box and press 8 for personal options. Use the following to navigate the menu:

  • Press 1 to change the PIN.

  • Press 2 to personalize your greeting.

  • Press 3 to record your name.

  • Press 5 for call forwarding (then enter forwarding destination number).

  • Press 6 to enter a call screening forwarding number.

  • Press 9 to repeat the personal options.

  • Press 0 to exit the menu.

Change PIN

  1. Access the voicemail box and press 8.

  2. Press 1 to change the PIN.

  3. Enter a new PIN that is at least 4-digits long, then press #.

  4. Hang up or press 0 to go back to the main menu.

Record Greetings

  1. Access the voicemail box and press 8.

  2. Press 2 to personalize your greetings.

    • Press 1 to change the default greeting.

    • Press 2 to change the "busy" greeting.

    • Press 3 to change the "no answer" greeting.

  3. Hang up or press 0 to go back to the main menu.

Reset Voicemail PIN

Each user has their own PIN to access their voicemail box. If the user forgets their PIN, follow these steps to reset it:If you forget your PIN, contact Customer Support to reset it to 1234.

  1. Go to Account > Users.

  2. Locate the user and click Edit.

  3. In the Voicemail tab under Voicemail Box Details, click [Reset PIN].

The voicemail box PIN will be reset to 1234. The next time the user accesses their voicemail box, they will log in using 1234 and be prompted to set a new PIN.

For security reasons, the PIN can only be created or changed when accessing the voicemail box from the phone number assigned to it.

Users Voicemail Reset.png
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