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Call Forwarding

When you aren't available to answer calls on your phone, you can forward your calls somewhere else. Call Forwarding can be set up in the voice portal or by star codes. In the Voice Portal, you can set up a schedule to forward calls during certain hours, like your lunch break.

Call Forwarding can be configured in the portal or via star code. These star codes are applied to the line. For each Call Forwarding star code, the call handling options are Forward and Send to Voicemail.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide or ask your account admin for the correct codes for your service.

Star Code

Instructions

*72

Call Forward: All Calls

When enabled, all incoming calls will be forwarded to a specified phone number. Also known as Unconditional Forwarding.

  1. Dial the star code.

  2. The audio prompt will tell you if call forwarding is currently enabled or disabled, then ask you to select an option:

    • Enable: To forward all calls, press 1, then make a selection.

      • To forward the call to a phone number, press 1.

      • To forward to an extension, press 2.

      • To forward to a short code, press 3.

      Once a selection has been made, please enter your forwarding destination's 11-digit phone number followed by #. You will hear, "All calls will be forwarded. Goodbye."

    • Disable: To disable forwarding and send calls to your line, press 2. You will hear, "Calls will ring your line. Goodbye."

*90

Call Forward: Busy

Choose how calls will be handled when you're on another call.

  1. Dial the star code.

  2. Choose an option:

    • Enable: To forward calls when your line is busy, press 1, then enter the destination's 11-digit phone number followed by #. You will hear, "Calls will be forwarded when your line is busy. Goodbye."

    • Disable: To send calls sent to voicemail when your line is busy, press 2. You will hear, "Calls will be sent to voicemail when your line is busy. Goodbye."

*92

Call Forward: No Answer

Choose how calls will be handled when the line isn't answered.

  1. Dial the star code.

  2. Choose an option:

    • Enable: To forward calls when not answered, press 1. Enter the destination’s 11-digit phone number followed by #. You will hear, “All calls will be forwarded when not answered. Goodbye.”

    • Disable: To send calls to voicemail when not answered, press 2. You will hear, “Calls will be sent to voicemail when not answered. Goodbye.”

*94

Call Forward: Out of Service

Choose how calls will be handled when the line is out of service or not registered.

  1. Dial the star code.

  2. Choose an option:

    • Enable: To forward calls when your line is out of service, press 1, then enter destination's 11-digit phone number followed by #. You will hear, “All calls will be forwarded when your line is out of service. Goodbye."

    • Disable: To send calls to voicemail when your line is out of service, press 2. You will hear, "Calls will be sent to voicemail when your line is out of service. Goodbye."

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