Call Park
Call Park combines the elements of transferring a call and placing it on hold. Rather than asking a caller to call back later or sending them to voicemail, the user can transfer the call to a virtual parking spot where the caller will remain on hold until the called party is available.
Call Park via Feature Key
When a parking spot is assigned to a line on your phone, you can park and retrieve calls with the click of a button. This feature, also known as Directed Call Park, is only available for use on certified IP phones. To create parking spots on the account, contact your account administrator. see Manage Parking Spots.
Feature | Instructions |
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Call Park | Place a call in a parking spot.
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Call Park Retrieval | Retrieve a parked call from a parking spot.
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Call Park via Star Codes
When parking calls using star codes, the system automatically assigns a numbered parking spot, and the call can be retrieved by anyone who knows the parking spot number. The experience is different in the UC app, see Call Park via UC app.
Star Codes Disclaimer
Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide or ask your account admin for the correct codes for your service.
Star Code | Instructions |
|---|---|
*62 | Call Park Place a call in a parking spot.
If using an analog phone, press the hook flash and then dial the star code. |
*66 | Call Park Retrieve Retrieve a call from a parking spot.
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