Advanced Shared Line

Advanced Shared Line, also known as Shared Line Appearance, enables a group of up to 35 IP phones to monitor and share the same target line. Any phone in the group can make and receive calls, hold and resume held calls, and park and retrieve parked calls using the shared line.

The configuration of the target line determines how the line functions for users in the group. For example, if the target line is configured as a Device Line, any user with the shared line reference on their device can make and receive calls, place calls on hold, and retrieve held calls using that line. If the shared line is configured as Call Park, users in the group can park and retrieve calls using the parking spot. See Line Configuration for details.

The line status is updated across all shared devices in real time. Incoming calls ring on all devices, and any user can answer. When the shared line is busy, it appears as busy on all devices, and no one else in the group can make or receive a call on that line. Additionally, if the target device line loses registration, incoming calls will still ring to the line on the shared devices.

One device can be assigned as many Advanced Shared Line references as needed, making it an especially useful feature for administrative assistants or receptionists who regularly handle calls for other users.

Type: Advanced Shared Line Target user: Select the user whose line will be referenced on this device. Device: Select a device assigned to the target user. Users can have multiple devices, so be sure to select an active device with the line you intend to share. Line: Select an active line on the target user's device. The target line must be configured as a Device Line. Advanced shared line display name: Enter the name that will be displayed for the device key, such as the name of the monitored user.