Global Admin Guide
The Cymbus Global Admin is the one Microsoft 365 superuser who is authorized to manage the Microsoft Teams integration for your account. This user is responsible for setting up the integration and syncing user data on an as-needed basis.
Setup and ongoing sync management of the Cymbus for Microsoft Teams integration requires specific changes be made in both your Microsoft 365 tenant and account. For this reason, the administrator must be an Account Manager or Admin end user in the Voice Portal AND a Global Admin (superuser) on the organization's Microsoft 365 tenant.
Responsibilities
The Global Admin user is responsible for the following:
Setting up and authorizing the integration between Business Cloud Communications and Microsoft Teams. See Integration Setup.
Initial user license mapping.
After the initial setup, any Account Manager or Admin end user can update user licenses when needed, but the changes will not be applied to Teams until the Global Admin user syncs the integration. See User Management.
Syncing the integration on an as-needed basis. See Sync Management.
Double Authentication
When the Cymbus Global Admin user clicks in the integration portal, they are asked to log in to Microsoft 365, at which point the integration checks the user's credentials for both Cymbus and Microsoft to confirm that they are, in fact, the person authorized to perform the sync.
Because of this double authentication, only the Cymbus Global Admin has the authority to sync integration data between Cymbus and Microsoft Teams. The sync cannot be performed by any other Global Admin in the Microsoft tenant, and the role cannot be assigned to multiple users.
Important
If you have been assigned as the Cymbus Global Admin but do not have superuser access in your organization's Microsoft Office tenant, please notify your voice service provider so this role can be reassigned to a user with the required access.