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Call History Report

Once you’ve applied the appropriate filters to locate the data you need, you can export the data into a .csv file for offline use.

  1. In the account, go to Call History.

  2. Filter the table as needed.

  3. At the top right of the page, click Button-EmailCSV.png [Email CSV]. A banner is displayed on the page to indicate that your report is being generated.

  4. When the file is ready, an email with a link to download the report is sent to the email address in your settings. The link expires in 7 days and can only be used once.

    Here's an example of what it looks like:

    Cymbus Call History report download email

Report Fields

This list includes all the fields available in the Call History report which can be emailed (exported) from the portal as a .csv file. Each line in the file represents a call.

See Call History for information about how to access these records in the Admin Portal.

#

Field Name

Type

Description

A

AccountBillableAbbrRCName

string

Abbreviated name of the rate center of the account billable phone number.

B

AccountBillableCityName

string

Name of the city of the address associated with the phone number.

C

AccountBillableLocation

string

MSA (metropolitan statistical area) of the address associated with the number.

D

AccountBillableNumber

string

A phone number on the account.

E

AccountBillableState

string

State of the address associated with the rate center.

F

AccountCode

string

The account code tagged on this call.

G

AccountNumber

string

The client-assigned account number of the account to which the call is billed.

H

AcctId

string

Unique ID of account to which the call is billed.

I

ActualCallLengthSeconds

numeric

The length, in seconds, of the call from connect to end.

J

BillCallLengthSeconds

bigint

The length, in seconds, of the call from connect to end rounded according to applied calling plan product.

K

BillingCode

string

Unique code to identify the partition responsible for billing.

L

CallFlagType

string

Indicates if the call was answered on a device, and if not answered on a device, how did it terminate.

  • Answered

  • Busy

  • Forwarded

  • Missed

  • Voicemail

M

CallPickupFromId

string

Indicates the object that picked up the call.

N

CallPickupById

string

Indicates the object from which the call was picked.

O

CallType

string

Inbound or outbound.

P

CallingPlanProductId

string

Unique ID of the calling plan product with which the call was rated.

Q

CallingPlanProductName

string

Name of the calling plan with which the call was rated.

R

ConnectTime

date/time

Date and time the call was connected. Billing starts at this time.

S

Cost

double

Rated value of call, according to calling plan product.

T

DialedNumber

string

The digits originally dialed to start the call.

U

DisconnectType

string

Indication of which party disconnected the call; "HangUp" indicates the origin, "HangUpOther" indicates termination.

V

EndTime

date/time

Date and time the call ended.

W

ForwardingNumber

string

Phone number the call was forwarded to.

X

ForwardingNumberAbbrRCName

string

Abbreviated name of the rate center of the phone number the call was forwarded to.

Y

ForwardingNumberCityName

string

Associated rate center city name of the phone number the call was forwarded to.

Z

ForwardingNumberLocation

string

MSA (metropolitan statistical area) of the rate center of the number.

AA

ForwardingNumberState

string

State of the associated rate center of the phone number the call was forwarded to.

AB

Id

string

Unique string of characters assigned to each call within the Alianza system.

AC

IdentityAttestLevel

string

STIR/SHAKEN field. A = fully attested or trusted source, B = partially attested, or C = not attested (potential spam).

AD

IdentityOriginationId

string

STIR/SHAKEN field. A unique identifier used to identify the source of the call.

AE

IdentitySignOrganization

string

STIR/SHAKEN field. The code for the carrier that performed the signing.

AF

IdentitySignSPCode

string

STIR/SHAKEN field. The code assigned to the service provider that signed the call.

AG

InPlan

boolean

True/False indicator of whether the call was considered "in plan."

AH

LegType

string

Indication of direction of call:

  • Origination

  • Termination

  • Forward

AI

MeanOpinionScoreAverage

numeric

Average MOS for the call.

AJ

MeanOpinionScores

list<string>

List of MOS scores associated with each SIP call leg.

AK

MediaServerType

string

Indication of what media service was used by call, if any.

AL

MetroServiceArea

Reserved for future use

AM

OrigAbbrRCName

string

Abbreviated name of the rate center of the phone number that made the call.

AN

OrigCallCategory

string

Type of call that was made.

AO

OrigCarrier

string

The name of the carrier, if applicable.

AP

OrigCityName

string

City for the associated rate center for the phone number that made the call.

AQ

OrigLocation

string

MSA (metropolitan statistical area) of the rate center for the phone number that made the call.

AR

OrigNumber

numeric

Phone number that made the call.

AS

OrigState

string

State of the associated rate center for the phone number that made the call.

AT

PartitionId

string

Unique ID of client partition to which the associated account belongs.

AU

RateLocalFromNumber

AV

RatePerMinute

double

Per-minute rate for call, according to the calling plan assigned to the user making the call.

AW

RateType

Indication of why the call was rated the way that it was.

  • Local

  • OnPlanMinutes

  • OnPlanRated

  • OffPlanRated

  • Free

  • TollFree

  • 411

  • Operator

Local requires the calling plan to be set up with Unlimited Local, and the calls are rated at $0.

AX

ReferenceId

string

Unique ID of the acting or responsible party on the associated account to which the call was billed.

AY

ReferenceName

string

Name of acting or responsible party.

AZ

ReferenceType

string

Type of object to which the call is billed.

  • SIP_TRUNK

  • END_USER

  • ACCOUNT

  • BUSINESS_LINE

BA

SessionId

string

Internal softswitch session ID.

BB

SipCallIds

set<string>

List of SIP callIds associated with the call.

BC

StartTime

date/time

Date and time the call started ringing.

BD

TermAbbrRCName

string

Abbreviated name of the rate center of the phone number that received the call.

BE

TermCallCategory

string

Type of call that was made.

BF

TermCarrier

string

The name of the carrier, if applicable.

BG

TermCityName

string

Associated rate center city name of the phone number that received the call.

BH

TermLocation

string

MSA (metropolitan statistical area) of the rate center of the phone number that received the call.

BI

TermNumber

string

Phone number that received the call.

BJ

TermState

string

State of the associated rate center of the phone number that received the call.

BK

OrigCnam

string

The originating caller’s name.

BL

TermCnam

string

The terminating caller’s name.

BM

ForwardingCnam

string

The forwarding caller's name.

BN

VerStat

string

STIR/SHAKEN field. String from the verificationResponse containing:

  • TN-Validation-Passed. The number passed the validation.

  • TN-Validation-Failed. The number failed the validation.

  • No-TN-Validation. No number validation was performed.

BO

VerStatReason

string

STIR/SHAKEN field. String of text from the verificationResponse message used in case of failed verification.

  • BAD_IDENTITY_INFO

  • CLAIM_TO_SIP_MISMATCH

  • INVALID_IDENTITY_HEADER

  • MALFORMED_IDENTITY_HEADER

  • STALE_DATE

  • UNSUPPORTED_CREDENTIAL

  • UNSUPPORTED_PASSPORT_FORMAT