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Contacts

To view your Teams contacts, select Calls image12.png on the left and go to the Contacts tab. Here you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific.

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Multiple Contact Records

Because of the way Teams handles calling, you may have two contact records for each of your colleagues: one for their Teams account, and another for their external BCC or other non-Teams phone number.

You can add an external phone number to the contact record for a Teams user, but the app may dial Teams by default rather than their phone number, which may complicate call routing. Having multiple contact records resolves this conflict and ensures you know exactly where your call is going.

Add Teams Contacts

Teams users in your Microsoft 365 tenant are not automatically added to your contact lists; however, you can search for their name in the dialer, Contacts, or Chat and add them to your contact list manually.

  1. Go to Calls > Contacts tab.

  2. Click [Add contact].

  3. Enter a name or phone number and select the person's name when it comes up.

  4. Click [Add]. The user is added to your contact list.

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Add External Contacts

  1. Go to Calls and select the Contacts tab.

  2. Click [Add contact].

  3. Enter the contact's name or phone number.

    • If your query matches a user in who is part of your organization or already in your contact list, select their name when it comes up.

    • If the contact is new, click Add, then fill out their contact information.

  4. Click [Add]. The user is added to your contact list.

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Contact Management

Your Outlook contacts are automatically added to Teams. If necessary, contacts can be imported, edited, and deleted in Outlook for the Web. See Microsoft Teams support documentation for more information:

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