Call Control using Jabra Headsets
Available soon
The feature on this article will be made available on April 12, 2025 to users with the Cymbus app version 1.8.0. Make sure to update your app to the latest version.
Using certain Jabra headsets on the Cymbus desktop app, you can control your active calls and meetings directly from the headset controls instead of clicking the on-screen prompts. The LED status light on the headset reflects the app call status, such as whether you're busy or receiving an incoming call.
Supported call control functions include:
Answer or decline an incoming call
Mute and unmute
Volume control
Hold and resume the call
Call waiting (Hold and Accept / Decline the second call)
Swap between two calls
End the call
Leave the meeting
The following are also supported if it's available to your headset.
Moving a microphone boom arm
Docking/undocking a headset from a docking station
Note
Each headset has different buttons and actions. Refer to your headset documentation on how you use the headset buttons for call control.
Supported Jabra Headsets
Call control is supported when headsets are connected to the desktop computer via USB or Bluetooth. The following headsets have been tested but other Jabra headsets might work with the desktop apps. No additional software required, such as Jabra Direct.