Navigate the App
When your Business Cloud Communications feature plan includes the UC app, you will receive a welcome email from your service provider that includes links to set your password and download the app. Download the app to your devices and log in with your email address and password.
Can't Sign In?
Click on the login screen, then enter your email address in the browser, and a password reset link will be sent to you. If you don’t receive that email, contact Customer Support.
Navigation Tabs
On a desktop computer, the navigation tabs appear on the left of the app screen.
Create New. Quick access to create a new message, start a meeting on your bridge (Meet Now), or schedule a new meeting.
Dialpad. Start a call or dial BCC star codes.
Chat. Exchange messages with your company contacts.
Meetings. Host and join meetings with anyone.
Calls. View the history of calls made or missed on all your devices connected to the BCC service. Access voicemail from here.
Contacts. Access company contacts as well as personal contacts you added to the app.Your initials. Access , set your custom status, and sign out of the app. Under , you can switch between light and dark theme, test your audio without making a call, and more.
Unread Notification Badge
A red dot on a navigation tab indicates a new item, such as a missed call, a new message or voicemail. See App Notifications for details.
UC Apps on Mobile Devices
On a mobile device, the navigation tabs are located at the bottom of the screen, and your initials appear in the top left corner.
Notice the quick access icon on the bottom right corner. Using this icon, you can open dialpad, start a new message, or join a meeting, depending on which tab you are on. For example, dialpad can be accessed from the Calls tab or the Contacts tab.
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Use the Apps on Multiple Devices
You have access to the same information across all devices you use the app on. For example, if you send a message from your mobile phone, when you come back to your office, you can continue the conversation in the app on your desktop computer. Same for contacts: you can contact the same people regardless of the device you use the app on. You can log in to the app on up to 10 devices at the same time.
Exit
We recommend keeping the app running in the background, so you continue to receive calls and messages. On a mobile device, the app uses your cellular data to run in background if it is not connected to Wi-Fi.
Choose if you want the app to completely stop running. You will not receive any calls, messages, or notifications on this device, and will be required to log in next time you open the app. To sign out, select your initials, then select .