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Intercom

Intercom allows users to establish two-way communication between devices without requiring the recipient to manually answer the call. Intercoms are typically used in scenarios where immediate and hands-free communication is desired, such as door entry systems and office to classroom interactions.

There are two types of intercom feature keys:

  • Intercom dials one user and one device. Use this feature key to reach a specific user or location every time.

  • Dial Intercom asks for the user's extension to place the call. Use this feature key to reach any user on the account as long as you know their extension.

Intercom Feature Key

The intercom feature key can be configured to dial only one user and one device, which is typically a line on another user’s phone. However, it could also be a dedicated doorphone or speaker device, such as those from Algo, to increase the reach of audio alerts and notifications in larger spaces where two-way communication is useful.

  • Type: Intercom

  • Target User: Select a user to dial from the list.

  • Device: Select a device assigned to the target user.

  • Line: Select a line to dial on the target user's device.

  • Intercom display name: Enter the name of the intercom line that will display on the device, such as "Main Entrance" or "Mrs. Smith's Classroom."

DeviceLineInfo-Intercom.png

Use the Intercom Feature Key

  1. Press the line key assigned to dial the target user’s device.

  2. The target user’s device beeps twice before automatically answering the call on speakerphone.

    • If the target user is on an active call, the call follows their Call Waiting settings.

    • If the target user has Do Not Disturb enabled, the caller is routed to voicemail or hears a busy tone.

  3. When the call is finished, either party can end the call.

Dial Intercom Feature Key

The Dial Intercom feature key is used to place an intercom call to a user's extension. The user's device will beep twice before automatically answering on speakerphone. If the user has multiple devices, the first to accept the auto-answer call will take it.

This feature can also be accessed via star code.

  • Type: Dial Intercom

Device_Line_Info_-_Dial_Intercom.png

Use the Dial Intercom Feature Key

  1. Press the line key assigned to place an intercom call.

  2. You will hear, "Please enter the user's extension followed by the pound sign."

  3. Enter the target user's extension followed by #.

  4. The target user’s device beeps twice before automatically answering the call on speakerphone.

    • If the target user is on an active call, the call follows their Call Waiting settings.

    • If the target user has Do Not Disturb enabled, the caller is routed to voicemail or hears a busy tone.

  5. When the call is finished, either party can end the call.

Unsupported Devices

Not all devices support auto-answer. If the target user's device does not support auto-answer, the device will ring like a normal call.

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