Feature Key Configuration
Individual lines on an IP phone can be assigned to a custom feature. Line 1 is the device owner’s main line and is always a Device Line type; it cannot be changed. All other lines are set to Deactivated by default, but another feature can be assigned from here, including Call Park, Device Line, Paging Group, Presence/BLF, Shared Line, and Speed Dial.
For device changes outside of the IP phone line features, please contact Customer Support.
Assign a Feature
To assign a feature to a line on a user’s device:
Go to either:
Locate and expand the device you want to configure.
Under Line Configuration, expand the line you want to assign a feature to.
Line 1 will always be assigned the Device Line; it cannot be changed.
Fill out any required fields and click [Save] when you’re done.
Advanced Shared Line enables a group of up to 35 IP phones to monitor and share the same target line. Any phone in the group can make and receive calls, hold and resume held calls, and park and retrieve parked calls using the shared line.
The configuration of the target line determines how the line functions for users in the group. For example, if the target line is configured as a Device Line, any user with the shared line reference on their device can make and receive calls, place calls on hold, and retrieve held calls using that line. If the shared line is configured as Call Park, users in the group can park and retrieve calls using the parking spot. See Feature Key Configuration for details.
The line status is updated across all shared devices in real time. Incoming calls ring on all devices, and any user can answer. When the shared line is busy, it appears as busy on all devices, and no one else in the group can make or receive a call on that line. Additionally, if the target device line loses registration, incoming calls will still ring to the line on the shared devices.
One device can be assigned as many Advanced Shared Line references as needed, making it an especially useful feature for administrative assistants or receptionists who regularly handle calls for other users.
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Shared Line vs Advanced Shared Line
A Shared Line can be referenced on only one device and enables speed dialing between users, while an Advanced Shared Line can be referenced on and shared by up to 35 devices. Both types enable the user(s) with the referenced line to monitor the status of the target line.
Key System Emulation
The Advanced Shared Line feature can be used to emulate a key system in which all phones have the same lines instead of extensions.
On all devices, Line 1 is reserved for the device itself and cannot be assigned a feature. However, it can be referenced on another device as an Advanced Shared Line. The name displayed on the device for Line 1 is the username on their account; however, the name can be customized on each shared device when configuring the Advanced Shared Line.
In the example below, we have three phones, each of which has a shared line for the other two, and Line 4 is a shared parking spot which is owned by the first phone.
Phone 1 — Sarah | Phone 2 — Rose | Phone 3 — Donna | |
|---|---|---|---|
Line 1 | Phone 1 — Sarah | Phone 2 — Rose | Phone 3 — Donna |
Line 2 | Phone 2 — Rose | Phone 3 — Donna | Phone 1 — Sarah |
Line 3 | Phone 3 — Donna | Phone 1 — Sarah | Phone 2 — Rose |
Line 4 | Parking Spot (Target) | Parking Spot (ASL) | Parking Spot (ASL) |
Parking spots can be assigned to a line on the device. This allows a user to take an active call and put the caller in a designated parking spot at the press of a button. The call can then be picked up on any phone that has the parking spot set up in their line configuration by picking up the phone and pressing the line key assigned to the Call Park feature.
To add parking spots to the account, please contact Customer Support.
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A Device Line functions as an additional line assigned to the owner of the device. It is a traditional line, able to place calls with the user’s outbound caller ID as well as receive or pick up calls sent to the user.
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Fax
To enable fax on this line, expand the SIP Credentials menu and check the box. This should only be enabled if this line is primarily for receiving faxes as these settings will negatively affect voice quality.
Multi-Line Call Handling
Multiple Device Lines for the same user can be set up on a single device, so the user can hold incoming calls and see their other extensions' presence in real-time. In a multi-line device setup, incoming calls will ring to the user's first available (idle) line on the device based on the user's settings:
Feature | Description |
|---|---|
Auto-Attendant | If the user is a member of an Auto-Attendant Group, when a call is received from the group and the user is idle, the call will be delivered to the user's first available line. If the user is already on a call (busy), the incoming call will follow the group's logic and not ring the busy user. |
Call Handling | If a user has SIM Ring or Find Me/Follow Me enabled, the call will follow the routing logic, but it will ring only the first available line on any of the user's registered devices. If a user declines the call on one device, it will stop ringing on all their devices. |
Call Waiting | To take full advantage of Multi-Line Call Handling, Call Waiting should be disabled. Calls to the device will ring the multiple lines in turn until all lines are busy, after which the call will follow the user's Busy setting. If Call Waiting is enabled and a call comes in, the call will be delivered to the first line on any of their registered devices. Calls will not be delivered to any other line on the device. |
Multiple Calls | While on a call, the user can answer subsequent calls by pressing the ringing or flashing key, or by using the Answer function on the phone. Answering a subsequent call will automatically place the active call on hold and connect the selected call. To move between calls, press the line key of the call on hold. |
Intercom allows users to establish two-way communication between devices without requiring the recipient to manually answer the call. It is typically used in scenarios where immediate and hands-free communication is desired, such as door entry systems and office to classroom interactions.
The intercom feature key can be configured to dial only one user and one device, which is typically a line on another user’s phone. It cannot be assigned to groups. However, it could be assigned to a dedicated doorphone or speaker device, such as those from Algo, to increase the reach of audio alerts and notifications in larger spaces where two-way communication is useful.
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Use Intercom Feature Key
Press the line key assigned to dial the target user’s device.
The target user’s device beeps twice before automatically answering the call on speakerphone.
If the target user is on an active call, the call follows their Call Waiting settings.
If the target user has Do Not Disturb enabled, the caller is routed to voicemail or hears a busy tone.
When the call is finished, either party can end the call.
Paging Groups are used to make one-way announcements to one or more devices. See Paging Groups for details.
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This feature will let you add other users to extra lines on your phone, so you’ll know when they are on a call, have a call coming in, or are free. Lines assigned to Presence/BLF will also enable speed dialing between users.
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A shared line allows this user to receive and place calls as another user from their own phone. Inbound calls ring on both devices and either user can answer it on their IP phone. Outbound calls from the shared line sends the shared user's caller ID. Dialing a star code (for forwarding calls, accessing voicemail, etc.) while on the shared line also affects the assigned user.
For users that have been assigned a shared line on another device, that device will be listed in the user’s Devices tab under Referenced Devices.
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Example of a Shared Line
In the first image, when we edit Sarah Jane's device, we see that Line 3 is shared with Donna Noble.
In the second image, we see in Clara’s Devices tab that the Cisco 8851 belonging to Sarah Jane is shown in the Referenced Devices section.
Speed Dial type allows you to configure quick one-touch dialing from your IP phone. Speed Dial can be configured to dial other users on your account, an outside phone number, or a star code for Pick Up Group star code.
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Custom Speed Dial
This will allow you to speed dial an outside line or a star code, like a Pick Up Group.
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