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Call Screening

Use Call Screening to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number.

Calls from anonymous callers, or other callers, can be given special treatment, such as being blocked, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned. These settings can be configured via star code (below) or in the portal.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

All Other Callers

If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.

Star Code

Instructions

*42

All Other Callers: Allow

All other calls (not otherwise specified) will be allowed.

  1. Dial the star code.

  2. You will hear, “Your selective call accept service has been deactivated."

*41

All Other Callers: Block

All other calls (not otherwise specified) will be blocked.

  1. Dial the star code.

  2. You will hear, “Your selective call accept service has been activated."

Anonymous Callers

Calls from anonymous callers (without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.

Star Code

Instructions

*49

Anonymous Callers: Allow

Calls without caller ID will be allowed.

  1. Dial the star code.

  2. You will hear, "Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

*48

Anonymous Callers: Block

Calls without caller ID will be blocked.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been deactivated."

*50

Anonymous Callers: Enable Block with Message

Calls without caller ID will be blocked with a message.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

  3. Callers will hear a message indicating anonymous callers are not allowed.

*51

Anonymous Callers: Disable Block with Message

Calls without caller ID will no longer be blocked with a message.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been deactivated.”

Custom Callers

Use this feature to control who can call your phone and what happens when they do. To create a rule for a group of phone numbers with the same area code and/or prefix, enter the first few digits of the phone number instead.

Star Code

Instructions

*46 +

Custom Caller: Allow

Calls from the number specified will be allowed.

Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.

  1. Dial the star code.

  2. Enter the 11-digit phone number followed by #.

    • For example: 18005551212#

  3. You will hear, “Calls from [phone number you entered] will be allowed.”

*45 +

Custom Caller: Block

Calls from the number specified will be blocked. The caller will hear a busy tone.

Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line.

  1. Dial the star code.

  2. Enter the 11-digit number followed by #.

    • You will hear a prompt saying, “Calls from [phone number] will be blocked.”

*47 +

Custom Caller: Block with Message

Calls from the number specified will be blocked with a message.

  1. Dial the star code designated to block specific numbers and to play a message when done.

  2. Enter the 10-digit number to be blocked followed by #.

    • You will hear, “Calls from [phone number you entered] will be blocked.”

    • The caller will hear, “The number you have dialed is not accepting calls at this time. Please try again later.”

*63 +

Custom Caller: Forward

Calls from the number specified will be forwarded.

  1. Dial the star code.

  2. Enter the forwarding number followed by #.

  3. You will hear a prompt saying, “Calls from [phone number you entered] will be forwarded."

Note

A Screening Forward Number must be set up in the portal; otherwise, forwarded calls will fail over to the All Other Callers setting.

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