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Call Screening

You have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers, or forward important callers to another number.

Calls from anonymous callers, or other callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned. These settings can be configured via star code (below) or in the portal.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

All Other Callers

If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you.

Star Code

Instructions

*74

All Other Callers: Allow

All other calls (not otherwise specified) will be allowed.

  1. Dial the star code.

  2. You will hear, “Your selective call accept service has been deactivated."

*64

All Other Callers: Block

All other calls (not otherwise specified) will be blocked.

  1. Dial the star code.

  2. You will hear, “Your selective call accept service has been activated."

Anonymous Callers

Calls from anonymous callers (without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone.

Star Code

Instructions

*87

Anonymous Callers: Allow

Calls without caller ID will be allowed.

  1. Dial the star code.

  2. You will hear, "Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

*77

Anonymous Callers: Block

Calls without caller ID will be blocked.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been deactivated."

*95

Anonymous Callers: Enable Block with Message

Calls without caller ID will be blocked with a message.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

  3. Callers will hear a message indicating anonymous callers are not allowed.

*97

Anonymous Callers: Disable Block with Message

Calls without caller ID will no longer be blocked with a message.

  1. Dial the star code.

  2. You will hear, “Your anonymous call rejection service has been deactivated.”

Custom Callers

Use this feature to control who can call your phone and what happens when they do.

To create a rule for a group of phone numbers with the same area code and/or prefix, enter the first few digits of the phone number instead.

Star Code

Instructions

*59

Custom Caller: Allow

Calls from the number specified will be allowed.

Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.

  1. Dial the star code.

  2. Enter your 4-digit voicemail PIN followed by #.

  3. Enter the 11-digit phone number followed by #.

    • For example: 18005551212#

  4. You will hear, “Calls from [phone number you entered] will be allowed.”

*60

Custom Caller: Block

Calls from the number specified will be blocked. The caller will hear a busy tone.

Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line.

  1. Dial the star code.

  2. Enter your voicemail PIN followed by #.

  3. Enter the 11-digit number followed by #.

    • You will hear a prompt saying, “Calls from [phone number] will be blocked.”

*58

Custom Caller: Block with Message

Calls from the number specified will be blocked with a message.

  1. Dial the star code designated to block specific numbers and to play a message when done.

  2. Enter your voicemail PIN followed by #.

  3. Enter the 10-digit number to be blocked followed by #.

    • You will hear, “Calls from [phone number you entered] will be blocked.”

    • The caller will hear, “The number you have dialed is not accepting calls at this time. Please try again later.”

*63 +

Custom Caller: Forward

Calls from the number specified will be forwarded.

  1. Dial the star code.

  2. Enter your voicemail PIN followed by #.

  3. Enter the forwarding number followed by #.

  4. You will hear a prompt saying, “Calls from [phone number you entered] will be forwarded."

Notice

A Screening Forward Number must be set up in the portal; otherwise, forwarded calls will fail over to the All Other Callers setting.

Nomorobo Call Blocking

Nomorobo is a free service for end users in the United States and Canada that will block the telephone numbers of known telemarketers and robocallers. Basically, Nomorobo intercepts your calls and screens them for you. If the call is legitimate, it will ring through to your number, but if the call from a robocaller or known telemarketer, Nomorobo hangs up for you.

Learn more about it at https://www.nomorobo.com/.

Nomorobo Setup

1. Sign Up for Nomorobo

To get started, you first need to create a free account with Nomorobo.

  1. Go to https://www.nomorobo.com/ and click [Get Started] in the navigation menu.

  2. For phone type, select Internet/VoIP Landline.

  3. Select your service provider.

  4. Enter your email address and click [Sign Up].

2. Account Setup

  1. Check your email and open the Welcome to Nomorobo! message. Click the link to begin the setup process.

    Nomorobo_2_1.png

  2. Enter your first and last name, create a password, then click [Create Account].

    Nomorobo_2_2.png

  3. Your account has been created! Click the button to set up your phone.

    Nomorobo_2_3.png

3. Phone Setup

  1. Enter the following information:

    • Phone Type: Landline/VoIP

    • Carrier: Choose your service provider

    • Phone Number: Enter your phone number

  2. Click [Next].

Nomorobo_3_1.png

4. Carrier Setup

  1. Log in to the portal and go to your Call Handling settings.

  2. Next, choose your preferred call handling type: Sim Ring or Find Me.

Tip

While Nomorobo is traditionally set up with Sim Ring, we recommend Find Me/Follow Me so you don't hear the phone ring every time a call is blocked. Choose the option that works best for you.

Sim Ring

Nomorobo is traditionally set up to work with Sim Ring, which enables a call to ring to multiple lines and/or phone numbers simultaneously. When a call comes in, Nomorobo is the first to intercept it. Legitimate calls continue to ring to your number, but if the call is from a robocaller or known telemarketer, Nomorobo hangs up for you. Your phone will ring once to let you know the robocall has been answered and stopped.

Nomorobo_-_Sim_Ring_Setup.png

  1. Choose Sim Ring.

  2. In the Phone Numbers field, enter the Nomorobo number for your carrier, shown on the Nomorobo page.

  3. Click Save.

Phantom Ring Workaround

With Sim Ring, your phone will ring once to let you know the robocall has been answered and stopped. While this does have some benefits, this "phantom" ring may also be confusing and frustrating, especially when it shows up as a missed call in your call history. Nomorobo says the ring cannot be eliminated, but we've found that Find Me/Follow Me has all the same call screening features without the first ring.

Find Me/Follow Me

Find Me/Follow Me will ring each destination sequentially. When the first destination is set to Nomorobo, they will field the call and allow legitimate calls to ring the next destination. You will not hear the call come through, nor will you be notified that a call was intercepted and blocked. If you are looking to get rid of the single "phantom" ring when calls are blocked, this is the way to go.

Noborobo-FindMe-User.png

  1. Choose Find Me.

  2. Set the first destination to the phone number for Nomorobo. Subsequent destinations should follow your call preferences.

  3. For each destination, choose how long the call should ring before moving to the next one.

    It doesn't matter how long you set for the Nomorobo destination — Nomorobo will pick up or reject the call within 1­–2 seconds. To callers, it will feel like a normal post-dial delay.

  4. Choose a timeout action: Send to Voicemail or Busy.

  5. Click Save.

5. Verify

  1. Go back to your Nomorobo account.

  2. On Step 3 Verify, click [I'm Ready. Call Me Now.]

    Nomorobo_5_3.png

  3. You will immediately receive a call letting you know if everything is set up correctly. Please answer the phone after the third ring.

That's it! The phone number is now listed as "Protected."

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