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Call Pull

Call Pull allows you seamlessly move a live call from between your BCC devices by dialing a star code.

For example, imagine you take a call on your desk phone right as you're heading out for lunch. It's an important call that you don't want to disrupt, but you're really hungry. So instead of asking them to call back later, you can open the Cymbus app on your device, dial the Call Pull star code, and continue the conversation without skipping a beat.

It also works in the other direction. So, you could answer or place a call on the Cymbus UC app while on your way to work, then pull it to your desk phone once you get to the office. The caller won't hear the star code being dialed or even know the call was moved, and a call can be moved multiple times without any issues.

Call Pull works for any live (answered) call on any of your BCC devices — including the Cymbus app. As long as you only have one call on your lines, that call will be seamlessly transferred to the new device once the star code is dialed.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code

Instructions

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Call Pull

Seamlessly move a live call from one device to another.

  1. While on an active call, pick up the device you want the call moved to and dial the Call Pull star code.

  2. The platform will pull the call to this device so you can continue your conversation.

    • If there isn't a call to pull, you will hear a fast busy signal.

    • If you have multiple calls across your devices, you will hear "You cannot use Call Pull when you have more than one active call."

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