Skip to main content

Call Forwarding

When you aren't available to answer calls on your phone, you can forward your calls somewhere else. Call Forwarding can be set up in the voice portal or by star codes. In the Voice Portal, you can set up a schedule to forward calls during certain hours, like your lunch break.

Call Forwarding can be configured in the portal or via star code. These star codes are applied to the line. For each Call Forwarding star code, the call handling options are Forward and Send to Voicemail.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code

Instructions

*72

Call Forward: All Calls

When enabled, all incoming calls will be forwarded to a specified phone number. Also known as Unconditional Forwarding.

  1. Dial the star code.

  2. Enter your 4-digit PIN followed by #.

  3. Choose an option:

    • Enable: Press 1 and enter the destination's 11-digit phone number.

    • Disable: Press 2 to disable forwarding and allow calls to ring to your line.

*90

Call Forward: Busy

Choose how calls will be handled when you're on another call.

  1. Dial the star code.

  2. Enter your voicemail PIN.

  3. Choose an option:

    • Press 1 to enter the destination's 11-digit phone number.

    • Press 2 to have calls sent to voicemail.

*92

Call Forward: No Answer

Choose how calls will be handled when the line isn't answered.

  1. Dial the star code.

  2. Enter your voicemail PIN followed by #.

  3. Choose an option:

    • Press 1 to forward calls. Enter the destination’s 11-digit phone number followed by #. You will hear, “All calls will be forwarded when not answered. Goodbye.”

    • Press 2 to send calls to voicemail. You will hear, “Calls will be sent to voicemail when not answered. Goodbye.”

*94

Call Forward: Out of Service

Choose how calls will be handled when the line is out of service or not registered.

  1. Dial the star code.

  2. Enter your voicemail PIN followed by #.

  3. Choose an option:

    • Press 1 to enter a forwarding number followed by #. You will hear, “All calls will be forwarded when your line is out of service, goodbye."

    • Press 2 to send calls to voicemail.

*00 +

Direct to Voicemail

Forward an incoming call directly to another user's voicemail box.

  1. Place the caller on hold. The caller will hear hold music.

  2. Dial the star code + the user’s extension.

    • For example: *00456

  3. Press Dial > More > Join.

  4. Hang up. The caller will be in the other user’s voicemail box.

*28

Group Night Forwarding (On/Off)

When enabled, calls to the auto-attendant group are redirected to an on- or off-net phone number, which can be for another group, voicemail box, user, etc. Also known as Night Forwarding.

  1. Dial the star code.

  2. Enter your voicemail PIN followed by #.

  3. Choose an option:

    • Press 1 to enter the destination’s 11-digit phone number followed by #.

    • Press 2 to send calls to voicemail.

Available only on Business Cloud Communications.

Remote Forwarding

When you’re away from your phone but still want to receive calls, you don’t need to get back to your phone to set things up. Unconditional call forwarding, or forwarding of all calls, is available remotely using the voicemail system. Remote Forwarding will continue to function even if there is a power outage, internet outage, or device failure.

  1. From a phone not connected to your account, dial your 11-digit phone number.

  2. When you hear your voicemail greeting, press #.

  3. Enter your voicemail PIN followed by #.

  4. Press 8 for personal options.

  5. Press 5 to access the Call Forwarding menu.

    • Press 1 to forward all calls. Enter forwarding destination number followed by #. You will hear, “All calls will be forwarded.”

    • Press 2 to send all calls to your line. You will hear, “Calls will ring your line, goodbye.”

In this section: