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Call Pick Up

Directed Call Pickup and Pick Up Groups have similar functionalities. Directed Call Pickup allows a user to answer a call ringing at a specific extension, while Pick Up Groups allow a user to answer a call ringing to anyone in the group. To create a Pick Up Group, please contact Customer Support.

  • Directed Call Pick Up allows you to answer a call ringing at a specific extension. It's great when you need to answer a call for someone in your office.

  • Pick Up Groups allow incoming calls to be answered by another member of the group. Calls to a group can be answered via star code (below) or by pressing a speed dial button on your phone assigned to the group. See Pick Up Groups for details.

Star Code Disclaimer

Star codes are customized by your service provider. However, to use a single line key on your IP phone to both park and retrieve the call, the Directed Call Pickup star code MUST be set to **.

Star Code

Instructions

** +

Directed Call Pickup

Pick up a ringing extension for another user.

  1. When you hear the call ringing, pick up your phone and dial ** + the extension the call is ringing to.

    • For example, **4848

  2. The call is transferred to your phone.

*40

Pick Up Group

Pick up a ringing extension for another user in the same Pick Up Group.

  • When you hear a call ringing on another group member’s phone, pick up your phone and dial the group's star code.

    • If multiple calls are ringing, the call that has been ringing the longest will be answered.

    • If you belong to multiple groups, the longest ringing call in any of your groups will be answered.

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