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Caller ID

Caller ID, the calling name (CNAM) and phone number (CLID) sent with outbound calls, is a setting on each phone number. You can choose to send out the main company number, a number assigned to the line, or no caller ID at all. If the name on your caller ID is incorrect, please contact Customer Support to update it.

When calling another user on your account, your name and extension are used for caller ID.

Caller ID for Mobile Phones

Most mobile phone carriers do not send the CNAM because mobile phones look up the calling phone number in the device’s contact list. Also, calls to 911 will always send the 911 callback number set on the device, regardless of your caller ID settings.

Caller ID Settings

Use the following star codes or log in to the portal to manage your caller ID settings.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code

Instructions

*65 +

Caller ID: Enable Next Call

If caller ID is blocked on the line, this star code will enable caller ID for the current call. Future calls will not be affected. If caller ID was already enabled, it will continue to be enabled.

  1. Dial the star code + the number for the party you're trying to reach.

    • For example: *65 +8015552134

  2. Caller ID will be displayed to the party on this call.

*67 +

Caller ID: Disable Next Call

If caller ID is enabled on the line, this star code will block caller ID on the current call. Future calls will not be affected. If caller ID was already blocked, it will continue to be blocked.

  1. Dial the star code + the number for the party you’re trying to reach.

    • For example: *67 +8012265555

  2. Caller ID will be displayed as "BLOCKED" to the party on this call.

*68

Caller ID: All Calls

Enable or disable caller ID for all outbound calls.

  1. Dial the star code.

  2. Enter your 4-digit PIN, followed by #.

  3. Choose from the following options:

    • Press 1 to enable caller ID on all calls.

    • Press 2 to disable caller ID on all calls.

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