Call Park
Call Park combines the elements of transferring a call and placing it on hold. Rather than asking a caller to call back later or sending them to voicemail, the user can transfer the call to a virtual parking spot where the caller will remain on hold until the called party is available.
Auto Ringback. If the call isn't answered after a period of time (typically 180 seconds), the call will be returned (call back) to the user who parked it, following the user's call handling settings. This feature is optional and managed by Customer Support.
Caller ID. When a call is retrieved from a parking spot, the caller ID displays the original calling name and number. If caller ID is not available, it is presented as Not Available or Anonymous.
To create parking spots on the account, contact Customer Support.
Call Park via Feature Key
When a parking spot is assigned to a line on your phone, you can park and retrieve calls with the click of a button. Directed Call Park is only available for use on certified IP phones. Please contact Customer Support to set it up on your device.
Feature | Instructions |
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Call Park | Place a call in a parking spot.
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Call Park Retrieval | Retrieve a parked call from a parking spot.
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Call Park via Star Codes
When parking calls using star codes, you will be automatically assigned a call a numbered parking spot, and the call can be retrieved by anyone who knows the parking spot number.
Star Codes Disclaimer
Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.
Star Code | Instructions |
|---|---|
*62 | Call Park Place a call in a parking spot.
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*66 + | Call Park Retrieve Retrieve a call from a parking spot.
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