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Call Forwarding

When you aren't available to answer calls on your phone, you can forward your calls somewhere else. Call Forwarding can be set up in the voice portal or by star codes. In the Voice Portal, you can set up a schedule to forward calls during certain hours, like your lunch break.

Call Forwarding can be configured in the portal or via star code. These star codes are applied to the line. For each Call Forwarding star code, the call handling options are Forward and Send to Voicemail.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code

Instructions

*72

Call Forward: All Calls

When enabled, all incoming calls will be forwarded to a specified phone number. Also known as Unconditional Forwarding.

  1. Dial the star code.

  2. Choose an option:

    • Enable: Press 1 and enter the destination's 11-digit phone number.

    • Disable: Press 2 to disable forwarding and allow calls to ring to your line.

*90

Call Forward: Busy

Choose how calls will be handled when you're on another call.

  1. Dial the star code.

  2. Choose an option:

    • Press 1 to enter the destination's 11-digit phone number.

    • Press 2 to have calls sent to voicemail.

*92

Call Forward: No Answer

Choose how calls will be handled when the line isn't answered.

  1. Dial the star code.

  2. Choose an option:

    • Press 1 to forward calls. Enter the destination’s 11-digit phone number followed by #. You will hear, “All calls will be forwarded when not answered. Goodbye.”

    • Press 2 to send calls to voicemail. You will hear, “Calls will be sent to voicemail when not answered. Goodbye.”

*94

Call Forward: Out of Service

Choose how calls will be handled when the line is out of service or not registered.

  1. Dial the star code.

  2. Choose an option:

    • Press 1 to enter a forwarding number followed by #. You will hear, “All calls will be forwarded when your line is out of service, goodbye."

    • Press 2 to send calls to voicemail.

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