Skip to main content

Call Waiting

While on a call, if a second call comes in, you’ll hear the Call Waiting tone. To answer that call, place the current call on hold and pick up the incoming call. Additionally, you can temporarily or completely enable or disable Call Waiting from your phone or in the portal.

See Line Management for how to enable and disable Call Waiting in the portal.

Star Codes Disclaimer

Star codes are customized for each account. Cymbus’s default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code

Instructions

*43

Call Waiting: Enable

Enables call waiting for all calls.

Enables call waiting for ALL calls to the line.

  1. Dial the star code.

  2. You will hear a message indicating the call waiting service has been activated.

*44

Call Waiting: Disable

Disable call waiting for all calls.

Disables call waiting for ALL calls to the line.

  1. Dial the star code.

  2. You will hear a message indicating the call waiting service has been deactivated.

*70 +

Call Waiting: Disable Next Call

If call waiting is enabled on the line, this star code will disable caller ID on the current call. Future calls will not be affected.

  1. Dial the star code + the phone number of the party you're trying to reach.

    • For example: *70 +8015553284

  2. During this call, incoming calls will follow the "busy" call behavior.

Switching Calls

When Call Waiting is enabled on your phone, you can switch between your current call and a new incoming call:

  • When notified of a second incoming call, press the line button on your phone.

  • Your first call will be placed on hold, and your second call will be active.

  • You can switch between the two calls by pressing the line button for the call you want to switch to.

In this section: