Account > Settings > Calls
On hold music and messaging is a proven marketing tool for any company. Silence, bad music, or playing the radio is a wasted opportunity to create a positive customer experience. With the right audio, callers are less likely to hang up, have a positive mood, and not churn.
Set Up Music On Hold
Account Managers and Admin end users can manage Music On Hold for the account in the Voice Portal.
- Go to Account > Settings > Calls.
- Under Music On Hold, select a setting from the drop-down menu to apply it to the account:
- None (Intermittent Beep). The caller will hear two short beeps every 15 seconds.
- Standard Options. Choose one of three looped, copyright-free audio files.
- Custom Audio. Select a Music On Hold file from the Media Files library.
- The new setting will be applied to the account immediately — no saving necessary.
Listen to the audio file in your browser
Music On Hold files are converted and optimized for use by the phone system, which will result in some degree of quality loss. To hear what it sounds like, click the play button on the right to play it in your browser, or call a phone number on your account and ask to be placed on hold.