Business Cloud > Phone Numbers
When a phone number added to the account, a destination is assigned so callers are directed to the right place. The destination can be changed at any time, such as when activating a new auto-attendant or to reassign a phone number from one user to another.
To change a phone number's destination:
- Go to the Phone Numbers page.
- Locate the phone number you want to modify and click the map icon on the right.
- In the Phone Number Destinations popup, fill out the following:
- User Groups: Select a group to narrow the Phone Number Rings To options below to only those users (optional), or leave it blank to show all possible destinations.
- Phone Number Rings To: Select a new destination, such as an auto-attendant, Business Line, SIP trunk, user, or virtual fax box.
- Assign Phone Number as Caller ID: If the destination is to a user, choose whether to assign this phone number as the user's caller ID.
- To assign a different number as the user's caller ID, go to the user's Calls tab and select a number from the Caller ID field.
- Priority Ring: Select a priority ring tone (optional).
- Click [Save]. The changes will be applied immediately.
Info
If you don't have access to the Phone Numbers page, please contact Customer Support for assistance.