Change Phone Number Destination

  Business Cloud > Phone Numbers


When a phone number added to the account, a destination is assigned so callers are directed to the right place. The destination can be changed at any time, such as when activating a new auto-attendant or to reassign a phone number from one user to another. 

To change a phone number's destination:

  1. Go to the Phone Numbers page.
  2. Locate the phone number you want to modify and click the Icon Edit Destination Blue.png map icon on the right.
    TN_Edit_Destination.png
  3. In the Phone Number Destinations popup, fill out the following:
    • User Groups: Select a group to narrow the Phone Number Rings To options below to only those users (optional), or leave it blank to show all possible destinations.
    • Phone Number Rings To: Select a new destination, such as an auto-attendant, Business Line, SIP trunk, user, or virtual fax box.
    • Assign Phone Number as Caller ID: If the destination is to a user, choose whether to assign this phone number as the user's caller ID.
      • To assign a different number as the user's caller ID, go to the user's Calls tab and select a number from the Caller ID field.  
    • Priority Ring: Select a priority ring tone (optional).
  4. Click [Save]. The changes will be applied immediately.

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 Info

If you don't have access to the Phone Numbers page, please contact Customer Support for assistance.

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