Voice Portal Login

Welcome to Cymbus!

The Voice Portal is where you can control who can contact you, how they will reach you, and when they can reach you. Many features can also be managed by dialing star codes.

When your account was created, an email was sent to you containing your username, a link to create your password, and the portal URL. Keep that email safe so you can refer to it later. If you haven’t received it, please contact Customer Support to get your login information.

  1. Go to https://cymbus.user.alianza.com/login.
  2. Enter your username or email address and password.
  3. Check Remember Me if you want to save your username and password.
  4. Click [Login].

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First-Time Access

Before you log in for the first time, click on the link in the Welcome email to create your password. It must be 8–16 characters long and include uppercase and lowercase letters and at least one number. It cannot contain any part of your username.

Forgot Password

If you can't log in, click Forgot Password? and an email will be sent to you with a link to reset it. See Reset Voice Portal Password for more information.

 No email address?

Your email address must be added to your account before you can follow the Forgot Password? process or receive the Welcome email. If you haven't received those emails, please contact Customer Support for assistance.

 

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