In an unattended or blind transfer, you transfer the call to the target without talking to the target first. An attended transfer occurs when you talk to the target before transferring the call.
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While you have a call established, use any of the methods for placing an audio or video call to place a second call. Cymbus puts the first call on hold and dials the second call.
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Click Transfer at the bottom of the call panel. The call is placed on hold.
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Type the name or number of the second party, use the redial drop-down list, or drag the target’s contact number into the Enter name or number
Unattended Transfer
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Click Transfer Now if it’s your default action or click the drop-down arrow next to Call First and select Transfer Now.
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Cymbus attempts to transfer the call to the target. The call may end immediately or show Transfer: Calling. Don’t hang up yet—If the target doesn’t answer, the call will return to you.
Attended Transfer
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Click Call First if it’s your default action or click the drop-down arrow next to Transfer Now and click Call First.
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When the call is answered, speak to the target. If they want to take the call, click Transfer Now. If they don’t want the call, click X at the bottom of the call panel.