Getting Started

 Cymbus Mobile App User Guide

The Help Center will always have the most up-to-date information, but sometimes a hard copy is easier to consume. Download the Cymbus Mobile App User Guide (PDF).

A VoIP service subscription with a local service provider or ISP is required to make audio or video calls with Cymbus. Contact your service provider to set up an account. Once your account is set up with your service provider, you will receive an email from Cymbus with your username and password.

System Requirements

Operating System Android version 6.0 (Marshmallow) or higher
iOS 12 or higher
Supported Devices
Android smartphones, tablets, and chromebooks
iPhone 5s and higher
iPod Touch 6th generation and higher
iPad Air, Mini, or Pro and higher
Supported Accessories

Headset with microphone (including Bluetoothâ„¢): Cymbus uses the earpiece and microphone on the headset.

Headphones (no microphone): Cymbus uses the earpiece on the headphone and the built-in microphone on the device.

 Voip Over Mobile and Cellular Data Notice

Some mobile network operators may prohibit or restrict the use of VoIP functionality over their network and may also impose additional fees or other charges in connection with VoIP use. Cymbus will not be held liable for any charges, fees, or liability imposed by your carrier for use of VoIP over mobile and cellular data.

Emergency Calls Warning

Cymbus products provide handling designed to redirect emergency calls to the native cellular dialer when possible on a best reasonable commercial-efforts basis. However, this functionality is also dependent on the operating system of the mobile device, which is outside of our control and is subject to change at any time. As a result, the official position of Cymbus is that Cymbus product is not intended, designed, or fit for placing, carrying, or supporting emergency calls. Cymbus will not be liable for any costs or damages arising either directly or indirectly from the use of the software for emergency calls. Using Cymbus as a default dialer may interfere with dialing emergency services. 

Install and Sign In

To get started, download your cloud communications app at You can log in to Cymbus on up to two devices.

Open the app and log in with the username and password provided by your VoIP service provider. Remember to toggle on Keep Password and Auto Login.

When prompted, give Cymbus the following permissions:

  • Allow Cymbus to make and manage phone calls
  • Allow Cymbus access to your contacts
  • Allow Cymbus to access to the microphone
  • Allow Cymbus access to the camera
  • Allow Cymbus to send notifications

To exit the Cymbus application, tap Settings and click Logout in the top right corner.


 Permission for Call Recording

If you're asked to give Cymbus Mobile permission to record a call, answer Yes, even if you do not intend to record calls. It's really asking to access your microphone for making calls, not necessarily for recording. Calls will be recorded if you manually start recording during a call or if you enable Settings > Preferences > Call In Progress: Auto Record Calls.

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