About Message Bot

Message Bot helps you reply more quickly to frequently asked questions and address inquiries during business off-hours. Time Schedules and Response Messages are the building blocks for Automatic and Intelligent Responses.

Feature Description
Time Schedules Set up the times when an Automatic Response is sent. For example, send one message when you’re closed and another during your lunch break.
Response Messages

Your library of responses that can be used for:
  - a specific time (Automatic Response),
  - in response to a keyword from an inbound message (Intelligent Response),
  - and canned replies for live 1:1 communications.

Automatic Responses The message that will be sent when a message is received at a specific time (Time Schedule).
Intelligent Responses The keywords in an incoming message that trigger a particular Response Message to be sent.

Management Tools

Links for each section are in the navigation menu on the left and at the top of the page for easy navigation. Each page has a toolbar to manage the list.

Management_Tools.png

  • Download. A table of entries can be printed or downloaded as a CSV, Excel file, or PDF. It’s an easy way to take inventory and review it offline.
  • Show More. Choose how many entries to show per page: 10, 25, 50, 100.
  • Search. Use the Search bar on the right to filter the list and find a specific message.
  • Sort. Click on the table headings to sort the table. For example, on Response Messages, you can sort by Name, Message, or Created Date.

Use Cases

Here are a few examples of how Message Bot can work for you:

Appointment Reminders

Appointment Reminders

A physical therapy studio sends reminders 24 hours prior to each appointment so they don’t have to call everyone individually. A time schedule isn’t necessary here because the message will be sent to each client manually.

Here’s how they set it up:

Response Message

Title Message
Reminder Hi Sarah! This is a reminder of your appointment on Saturday 11-21-2020 at 10:45 AM. Please respond "Y" to confirm or call our studio if you need to reschedule to avoid any same-day cancellation fees.

Intelligent Responses

Trigger Message
Y Thank you for confirming your appointment. We look forward to seeing you! If this is your first visit, please arrive 15 minutes early. Text "D" for directions.
D Here’s a link to our Google Maps listing: https://goo.gl/maps/

When a customer responds Y, Business Text Messaging sends a confirmation text, and your staff confirms the appointment in the booking system. Here’s what it looks like to the customer:

Example_Reminders.jpg

Closed for the Holidays

Closed for the Holidays

The winter holidays are coming up, and Precious Pets Grooming will be closed for a few days. They receive a lot of texts during the day, and they want to let their customers know they’ll respond when they get back. The message they need to convey is the same for both holidays, but the days they want the message to send are different.

Here’s how they set it up:

Time Schedules

Title Message
Christmas Start: Wednesday at 8:00 PM
End: Monday at 12:00 AM
New Year Start: Thursday at 8:00 PM
End: Monday at 12:00 AM

Response Message

Title Message
Holiday

Precious Pets Grooming is closed for a few days so we can spend time with family and friends. We’ll respond to your message as soon as we can when we reopen on Monday. Happy holidays!

Intelligent Responses

Title Message
Christmas Automatic Response: Holiday
Scheduling: Christmas
New Year Automatic Response: Holiday
Scheduling: New Year

Here’s what it looks like to the customer:

Example_Auto-Response.jpg

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